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Outlook shared Calendar shows everything as "Busy" for a particular personal assistant

Hi Experts,

Here is my environment >>
Server: Exchange 2003
Personal Assistant (Mrs. Mary): recently upgraded to Outlook 2010
President (Mr. John): Outlook 2007

User Mary is a Personal assistant of several managers/directors and the president(Mr. John). She has Editor permission on his

Calendar as well.
After an upgrade of her Outlook, when she tries to view Mr. John's Calendar, all the appointments/meetings show as "Busy". She is

unable to see any detail of his appointments/meetings. If she leaves his Calendar opened for some time, she may able to see the

appointment/meeting details on his Calendar. After some time, appointments/meetings get "busy" again.
All the appointments/meetings are not private as they are business related.
Everyone else who is Editor on Mr. John's Calendar(other personal assistants) are able to see his meetings/appointments properly.

I asked her to run: Outlook /cleanfreebusy

Now she has the same issue happening with a director. It seems Mr. John's Calendar is fixed. Not sure for how long.

She is on cached mode and I would like to keep this way as she is a primary personal assistant of one director who has a big


I renamed her OST and a new OST has been created. The problem persists.

Anyone has any idea?

Best Regards
1 Solution
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Go to users Outlook and his calendar permissions and see if user is listed and the Option should be set to "Free busy, time subject instead of Free Busy"

What are Exchange Permission Levels for Outlook?

- Rancy
osagaranaAuthor Commented:
/cleanfreebusy was enough to fix the problem.
But it took a while.

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