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SBS 2000 Exchange Mail Problems

Posted on 2012-08-20
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Last Modified: 2012-08-28
We are running sbs2000 exchange server.  We recently switch from dsl to uverse.  After many hours on phone with att and having a person over here to help figure it out with no luck.

One of the 10 stations can originate and send email, all stations can receive mail and all stations can reply to emails.  I cannot find anything different with the one station that (works).

My IT skills are very limited, so I will probably need more specific direction than most of your questioners.

Where do I start?

Thanks
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Question by:cmmapps
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16 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38311312
Are all these normal Outlook users ?
Any Host file entries ?
Do users have Static IP or DHCP ?

- Rancy
0
 

Author Comment

by:cmmapps
ID: 38311428
Are all these normal Outlook users ?   Yes

Any Host file entries ?  Not Sure

Do users have Static IP or DHCP ?  Static IP
0
 

Author Comment

by:cmmapps
ID: 38311439
Any Host file entries ?  Sorry, yes.  See below.

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
w2kserver      192.168.254.111
0
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38311815
Is the affected server listed in the host file entry ?

Does it performs any other function apart from Exchange tasks ?

- Rancy
0
 

Author Comment

by:cmmapps
ID: 38311914
More Information that will help.  

Running fine for years on DSL, switched to UVerse, Both with static ip's.

Updated many settings to see the new static ip.  Many hours on phone with att and can go no further with them.  They say it is a server setting on our end.

thanks,
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38311952
w2kserver      192.168.254.111 - Which server is this ? And why is it in the host files ?
Can you check the host file on the Non-affected server ?

- Rancy
0
 

Author Comment

by:cmmapps
ID: 38312561
The server shares files and printers throughout the other computers.  Our accounting software is used by as many as 3 computers at the same time.

Sorry, I gave the host file from one of the remote computers.  Here is the server host file that is running exchange.  

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost

And here is the host file from the non affected computer (this is not a server).

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
w2kserver      192.168.254.111

Thanks,
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38312975
So why not try to make the changes on the client machine and reboot the machine and try.
Please do not make any change to Exchange server.

- Rancy
0
 

Author Comment

by:cmmapps
ID: 38313193
That was done on all the client machines.  Only one of them works correctly.

Thanks,

Brad
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 38314295
Alright, let us start from basics,

Please provide us the name of the server that is listed on the OL profile configuration setting

For this, open Control panel on the affected machine - click on Mail - Click on show profile - click on the profile of the user - click on properties - click on email accounts - click on change - you'll see the Exchange Server mentioned here.

can you ping your Exchange Server?

Goto command prompt (from the affected workstation Go to start -> CMD)

Type

ping yourExchangeServer

This should be the same server listed as above finding. Provide us the result

Also, is this your Exchange Server OR some other box listed?

Can you create another users OL profile on this workstation and provide feedback if it works fine?

Regards,
Exchange_Geek
0
 

Author Comment

by:cmmapps
ID: 38315733
Hello Exchange_Geek

Please provide us the name of the server that is listed on the OL profile configuration setting.
"server"

can you ping your Exchange Server?
yes - "192.168.254.111" three times

Can you create another users OL profile on this workstation and provide feedback if it works fine?  
I created another profile on the same workstation and it too does not work.


Thanks,

Brad
0
 

Author Comment

by:cmmapps
ID: 38317682
I am understanding that port 25 is blocked by the server.wmgage.com (our server) by the UVerse server.  They allow ports 587 or 5190.

Thanks,

Brad
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38320922
They need to allow port 25 .... that is the basic port used for mail flow

- Rancy
0
 

Accepted Solution

by:
cmmapps earned 0 total points
ID: 38324137
I found the problem.  It was the order of services within the outlook program.  I had to re-arrange the order that operations were performed in the email client computer.

Thanks for all your help.

Brad
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38324180
Brad, could you please be a bit more clear with the solution :)

- Rancy
0
 

Author Closing Comment

by:cmmapps
ID: 38340031
I have had three different people trying to figure this out from this end and thought I would give you guys a try.  After being down for over a week. I was willing to accept the first avaliable solution.  This time it was someone that came in and found the problem.

Thanks,

Brad
0

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