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xerox workforce 3220 network scanning device dropping off xp machines

Hello,

I have 5 windows xp machines and 1 windows 7 machine setup in a workgroup.  All but 1 xp machine and the 1 windows 7 machine keep losing the network scan device over night and xerox second level support was unable to find a solution to the problem.  has anyone encountered this issue before and know how to resolve it?  We can re-add the network scan device to the pc's it drops from and scan fine all day long, it just loses the device overnight for some odd reason.  The printer device itself is never lost from the printers and devices screen, just the added device from the network scan portion of the software is where the device is being dropped.

Thanks
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theavant
Asked:
theavant
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1 Solution
 
Joe Winograd, EE MVE 2015&2016DeveloperCommented:
For starters, I recommend upgrading the machine's firmware and installing the latest drivers for XP. All of this may be downloaded from:
http://www.support.xerox.com/support/workcentre-3210-3220/downloads/enus.html?operatingSystem=winxp&fileLanguage=en

There's a good chance this won't fix the problem, but it's good procedure (you may also want to upgrade the W7 drivers, even though that machine is working). If it doesn't fix the problem, here's another idea. Sounds to me as if the network connection is being lost, so maybe the computer is turning off the network adapter to save power. This may be why it's fine on some machines and not others (depends on the setting of that parameter). You can the view the setting in Control Panel>Device Manager. Expand the <Network adapters> section, right-click on the relevant adapter, and select Properties. You will see a dialog box with several tabs, one of which is Power Management. In there you'll have a check-box that says <Allow the computer to turn off this device to save power>, as shown in this screenshot:
Allow computer to turn off power to network adapterIf it is checked, that may be the problem – un-check it!

Btw, WorkForce is a name that Epson uses for its scanners. Xerox uses the name WorkCentre. Regards, Joe
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theavantAuthor Commented:
Thanks Joe.  I have confirmed through Xerox we have the latest drivers.  I will check this power management option and see if it is set or not.
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theavantAuthor Commented:
Joe,

I finally was able to get in contact and make the changes you suggested about ensuring the nic card was not set to allow the computer to turn it off.  Upon changing that on one of the problem pc's, the issue seems to have cleared up.  We will be testing it on the rest of the pc's.

Thanks
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Joe Winograd, EE MVE 2015&2016DeveloperCommented:
Glad to hear it! Thanks for posting your results. Regards, Joe
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