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  • Status: Solved
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need to get into computer, don't have the admin password and it uses a fingerprint reader.

hey all anyone know a workaround for this.. a user left the company i recovered the comptuer.. the computer is set up to use fingerprint reader to get on it.. i dont have the admin password anyone have any thoughts around this?

 i cant even boot to bios or another disk to change password..
 basically computer is a paperweight right now

it's a dell latitude xt
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frankbustos
Asked:
frankbustos
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1 Solution
 
xDUCKxCommented:
Is it on a domain or a workgroup?  

You could boot into safe mode, but without a valid password it won't help much.  If it's on a Domain you should be able to log in as the Domain Admin, or manage it remotely to add an account to the local administrators group.
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Frosty555Commented:
There's always NT Offline Password Reset:

http://pogostick.net/~pnh/ntpasswd/

Works pretty good especially on XP.
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frankbustosAuthor Commented:
i can't even get to the BIOS without authentication.
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Frosty555Commented:
So there's a bios password on the laptop? Bummer... you need to reset that first before you can really do anything else to the computer.

First, are you sure that the bios password isn't something standard that IT put in to prevent users from messing with their own machines? It would be much easier to just obtain the bios password than try to circumvent it.

If not, you need to reset the bios. Try pulling the battery, and power supply, then disconnect the CMOS cell battery (probably involves some disassembly of the laptop).

Failing that, you need to call Dell's tech support. They have a "master password" based on the laptop's serial # that will let you get back into the bios.
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frankbustosAuthor Commented:
thanks, I ended up calling dell and they were able to assist.
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