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Avaya 1616-I: Real Issue

Having an issue with 1616-I phones on Avaya SA Ver 4.0.12. Redial does not work. I hit the redial but and nothing happens. We have 10 or so 1616 phones that work flawlessly. Has anyone else experienced that same issue?
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jom102
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jom102
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1 Solution
 
Evan CutlerVolunteer Chief Information OfficerCommented:
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jom102Author Commented:
Thanks for he suggestion. I tried that it and it doesn't show any dialed entries.
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Evan CutlerVolunteer Chief Information OfficerCommented:
It might need to be re-kicked after you do that....
reset the phone after trying the suggestion, dial, then redial?
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jom102Author Commented:
Bah! The reboot didn't work. Thanks again for the suggestion.
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JRSCGICommented:
There was a problem with some of the earlier firmware on the Avaya 1616 phones.  The problem was inconsistent.  I assume that the button does nothing - not a misdial or partial dial with error tone.  If so, check to see if you can get the firmware updated - that might be why some are working better than others.
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jom102Author Commented:
You were correct. I flashed the latest firmware on the phones and the redial function is working properly.

Thank You!
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