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Setup of Watchguard X10e firebox edge with BOVPN cannot reach internet resources

Posted on 2012-08-20
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Last Modified: 2012-08-29
I have a WatchGuard X10e Firebox Edge device, I setup using the wizard the external static Pupblic IP address, Gateway, Internal trusted network,  Internal network is 10.5.10.0 I am using on Static Public Address for internet access and the Branch Office VPN back to the headquarter office.  After seeting up the device using the wizards the internal clients can not access the internet resources.  I am able to only ping from the internal network as far as the gateway on the external interfae of the WG Device (WAN0) The internal network is on LAN0.  I am not sure if this is a route issue or an issue with using the VPN? I do not know if the unit has NAT setup or not.  I assume we want to use dynamic NAT'ing along side of the BOVPN.
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Question by:jjetc1
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by:dpk_wal
ID: 38324587
>> After seeting up the device using the wizards the internal clients can not access the internet resources.

Need more input.

You say that X10e was working fine for internet access and users were able to go online.
You then configured BOVPN with another unit and then you lost internet connectivity also the VPN tunnel never came up.
If so, then delete VPN and at least internet should start working.

For BOVPN, look at link below to ensure what you are doing is correct [assuming that you have WG on other end of internet for VPN]:
http://customers.watchguard.com/articles/Article/1599?retURL=%2Fapex%2FknowledgeHome&popup=false

Please check and update.

Thank you.
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jjetc1 earned 0 total points
ID: 38329189
Well we found that we had the WatchGuard setup correctly the problem was with the ISP, they had changed the cable modem setup and it was not in the bridge mode.
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Author Closing Comment

by:jjetc1
ID: 38344655
This may help others resolving this easily overlooked cause
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