System Event Log Error ID 1111 OneNote 2010 Driver

Posted on 2012-08-21
Last Modified: 2016-05-20
I'm getting error ID 1111 (TerminalServices-Printers)  in the system event log in a SBS  2008 server. The general comment is:

"Driver Send To Microsoft OneNote 2010 Driver required for printer Send To OneNote 2010 is unknown. Contact the administrator to install the driver before you log in again."

I wasn't aware that I had removed the driver. Any ideas how I install it?

The full details form the log are:

- System

  - Provider

   [ Name]  Microsoft-Windows-TerminalServices-Printers
   [ Guid]  {952773BF-C2B7-49BC-88F4-920744B82C43}
   [ EventSourceName]  UmrdpService
  - EventID 1111

   [ Qualifiers]  0
   Version 0
   Level 2
   Task 0
   Opcode 0
   Keywords 0x80000000000000
  - TimeCreated

   [ SystemTime]  2012-08-21T09:38:32.000Z
   EventRecordID 116557
  - Execution

   [ ProcessID]  0
   [ ThreadID]  0
   Channel System

- EventData

   Send To Microsoft OneNote 2010 Driver
   Send To OneNote 2010


Binary data:

In Words

0000: 00000000 00000EBA  

In Bytes

0000: 00 00 00 00 BA 0E 00 00   ....º...
Question by:edhasted
    LVL 7

    Expert Comment

    Is Office installed on the TS server and utilized when users log into TS?

    If not then it's most likely that the user has one-note set as their default printer and as one-note isn't installed on the TS server you're going to get that error.

    Either change the users default printer to one that the TS server has drivers installed for and the user can print to or on the users pc untick printers under Local Resources in RDP if the user doesn't have to print from a remote session.

    If Office is installed and required on the TS and also one-note as the default then there are additional things you'll need to do to get it up and running.

    Author Comment

    MS-Office is not installed on the server.
    All users default to a Kyocera 2020.

    Could this be an internal account causing the problem and if so how do I find out?
    I suspect you're on the right tack.

    Many thanks.
    LVL 7

    Expert Comment

    You can either disable printer mapping for the terminal sessions on the workstations or remove one-note from the workstations.

    Otherwise you can just ignore the error it's quite common to get on Terminal servers especially when you have users that have different printer that they use at home installed on their notebooks, etc.

    You can disable printer mapping via GP - see link below.

    Author Comment

    Will this disable remove logins via RWA to use the local/office printers?

    Is there anyway I can "reinstall" this driver. I appreciate it's an erroneous error but I'm trying to housekeep the server clean(er)...
    LVL 7

    Accepted Solution

    The driver installs when you install Office, it's kind of like CutePDF in that it actually doesn't print it sends the documents to Microsoft One-Note.  The error you're seeing is caused by the users having one-note in their printer list, printer mapping enabled in RDP settings and one-note not being installed on the server.  The error is telling you it can't redirect one-note as it doesn't have drivers.

    Unless they need to have printers redirected, e.g. the printers are locally installed on their pc's via USB, then you can safely prevent printers from being redirected.  As long as the printers users need are installed on the server and available to them in the TS session you shouldn't have any problems with printing.  I doubt any of the users would be selecting the redirected printer for printing if it already exists on the server.

    Your other option is to remove the Send to One-Note from the users pc's.   if they don't use it then you can remove it from the pc's and you will stop seeing the error.

    Third option, install Office onto the TS server which will cost thousands in licensing depending on how many TS users you have.

    I've never come across any users at any of our clients that uses One-Note or the Send to One Note feature.  Unless you have users that need it, removing it from printers or disabling Printer Redirection would be easiest option for you.

    And forget my earlier comment about default printer - printer redirection maps any printers, not just the default, my brain was off with the fairies and I wasn't concentrating.  Didn't have time to go back in change my post.

    Author Closing Comment

    Many thanks but it's one of those features that someone hasn't thought through properly. And why it appears as a critical error seems perverse.

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