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Outlook error

I am getting the error message below and I did tried some things that would suggested and still getting the message, any ideas

What I did so far -
I have deleted the profile and try opening it again, enter new a profile and almost got to the end and received the message again.
I also tried putting in a check in the compatibility option - did OK and went back in and un-checked the compatibility option

Error Message -
"Cannot open your default email folders. An unexpected error has occurred. MAPI was unable to load the information service mspst.dll. Be sure the service is correctly installed and configured."
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ThermoPort
Asked:
ThermoPort
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1 Solution
 
pclinuxguruCommented:
Try simply creating new profile without deleting the original one.

First disable any 3rd arty apps like antivirus, anti spam, firewall.
Start - run -msconfig
Click on startup tab and uncheck everything
Click on services tab and put a check in "hide Microsoft services" then uncheck all those boxes.
Reboot
See if the error went away.
If not
Create a new profile and call it test or anything that is different than what you have. When you start outlook it should prompt you to pick a profile. Pick the new one and see if the error is still there.

By the way what version of outlook do you have?
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XaelianCommented:
Can you try:

start > run > outlook.exe /cleanpst > ok button
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ThermoPortAuthor Commented:
Office 2007
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ThermoPortAuthor Commented:
I have tried outlook.exe/cleanpst  and got this error message.
Windows cannot find "outlook.exe/cleanpst"
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XaelianCommented:
Can you try the full path of the outlook.exe?

Eample:
Start ==> Run ==> "C:\Program Files\Microsoft Office\Office12\Outlook.exe" /cleanpst
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ThermoPortAuthor Commented:
I found out that cleanpst only works in office 2003 not 2007. I also tried all suggestions from pclinuxguru

When I created another profiles after all that, it let me created it and choose the new profiles Test but then came up with the same error.

I also did try outlook.exe/cleanprofiles with no luck.
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XaelianCommented:
Can you run scanpst.exe?

It's Located under C:\Program Files\Microsoft Office\Office12\SCANPST.exe, it will discover corruption in your profile and will repair it.
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ThermoPortAuthor Commented:
yes I did and the error message can up. I also did a repair on Office 2007 and it is telling me to un-installed Office 2010 and also the same error message came up. I don't have anything with Office 2010 on this computer.
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XaelianCommented:
Did you install a beta version of outlook 2010?
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ThermoPortAuthor Commented:
I have not, have never look at any MS 2010 applications
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ThermoPortAuthor Commented:
This laptop is due for a refresh so I have talked to the user and instead of spending anymore time on this I am going ahead with re-formatting the hard drive and installing Windows 7 instead of Windows XP.  Thank you so much for your help and time.
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