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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 690
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pdf files will not save to mapped drives

Unable to save PDF files to mapped network drives.  Looking at details during copying phase it sits at calculating before finally timing out saying that the drive is unavailable.  This does not happen copying office documents to the same mapped drive location.  PDF files are not large in size (just over a meg).  Clients computer is running windows 7 64 bit,   Any thoughts??
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KUPAdmin
Asked:
KUPAdmin
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1 Solution
 
CKabsCommented:
You saving these off directly from a PDF printer or a copy/paste action?
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KUPAdminAuthor Commented:
I have tried saving direct from the scanner and using the copy/paste action.
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CKabsCommented:
Saving direct from the scanner, i bet your share is specified incorrectly. Ive done it myself, sometimes it can be tricky how they want you to specify the "hostname\sharename".

I just want to be clear about this, from within windows if you copy a txt file to the share this operation completes. But if you copy a PDF to the share it times-out?
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KUPAdminAuthor Commented:
That is correct I can copy and paste excel, text, and word files fine.  But when I try and copy and paste pdf's it times out.
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CKabsCommented:
What OS is the server you are copying the files to? Are you running any Anti-virus software that may be preventing you from copying the file to that location?
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KUPAdminAuthor Commented:
Server is running Windows Server 2003,  Not sure what antivirus is being run on the server side.

ForeFront endpoint protection 2010 on the client side.
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CKabsCommented:
Are you not able to administer the server? If so, you ask the admin that question. Try to disable the local anti-virus temporally while you attempt the transfer again. If it still does not complete you will have to do the same on the server side.
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CKabsCommented:
So what was the result of my suggestion?
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KUPAdminAuthor Commented:
Got called out for meetings so I didn't get to test.   I should have some results by this afternoon.  Thanks!!
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KUPAdminAuthor Commented:
Not sure hat happen but tested yesterday and we were able to copy and paste the PDF files also.   Not sure what was changed server admins said they did nothing and we did nothing on the local workstation.   This I'm sure will bother me for a little bit not knowing :)
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KUPAdminAuthor Commented:
Wish I could say that this was actually the solution but since I did not have to do it to resolve.  I'll give you props for being the only one to respond.  Thank you!!
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