?
Solved

Unable to Browse Web with IE 8

Posted on 2012-08-21
11
Medium Priority
?
446 Views
Last Modified: 2012-10-03
A customer can browse the Web with Firefox, but not IE8.  If I back down to IE6, IE works.

I have tried uninstalling and reinstalling IE8.  Installing IE7 then IE8, resetting Winsock with netsh, scanning with Malwarebytes, Hitman Pro, and TDSSKiller, clean boot, running IE without add-ons, removing Adobe Flash Player using the Adobe removal tool, reregistering the appropriate ddl's, and turning the Windows Firewall off.

The OS is Windows XP Home Premium SP3.

The antivirus on this machine is MS Security Essentials.

What happens is that IE launches and does nothing.  The tab says connecting.  If I close IE after several minutes, I find that it is not respondng.  At one point, IE would flash on the screen and disappear, but that does not happen with the current installation.

It is not worthwhile to reinstall everything from scratch (reformat, etc.).  I can tell this user to use IE6 or Firefox, but I would rather not.

What can I do to get IE to behave?
0
Comment
Question by:rhavey
9 Comments
 
LVL 12

Expert Comment

by:Seaton007
ID: 38316353
It could be a corrupt user profile.  If you log on to the computer with a different user account does IE8 work?
0
 

Expert Comment

by:riker7
ID: 38316356
In IE8 go to Tools>Internet Options>Connections>LAN Settings.  Make sure "Use a Proxy Server" is unchecked.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 38317068
rhavey--Try a Repair Install.  It should not affect personal data or installed programs.
http://www.dougknox.com/xp/tips/xp_repair_install.htm
More detail
http://pcsupport.about.com/od/operatingsystems/ss/instxprepair1.htm
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 1

Author Comment

by:rhavey
ID: 38317647
It's time to abandon this question.  I have already spent too much time on this machine.

The idea to create a new profile showed some promise, but it did not work.

I had checked the proxy setting several times.

A repair install probably would not work.  This computer is a Toshiba laptop.  It came with a "recovery disk", not a Windows installation disk.  I have a couple of slipsteamed WIndows XP Home Premium installation disks, but I always hesitate to install an OEM or retail version over a major OEM version.  I never know what will happen.

The age of this machine and the way it is used do not warrant any further effort.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 38317746
rhavey--It would seem you have little to lose by running a Repair Install.  I assume you did wish to repair this PC  when you posted your question.
Back up your personal data and important files, so you can install to another PC if you wish.
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 38399371
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
0
 
LVL 1

Author Comment

by:rhavey
ID: 38399372
I thouoght I had closed this question.  Please do so as soon as possible.
0
 
LVL 1

Accepted Solution

by:
rhavey earned 0 total points
ID: 38399377
I returned tis computer to its owner to use as is.  I was not worth the time and effort to reinstall everything.
0
 
LVL 1

Author Closing Comment

by:rhavey
ID: 38457991
I am trying to close this question.  The next step would have been a redo of the eentire machine.  That was not an option that the owner of the machine would accept.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Internet is a big network which is formed by connecting multiple small networks.It is a platform for all the users which are connected to it.Internet act as platform in different fields. Such as: Internet  as a collaboration platform. Internet  as…
Do you come here a lot? Are you lazy like me and don't want to go through the "trouble" of having to click your Dock's Safari icon and then having to click your Experts Exchange Favorites bookmark to get here? Well then this article is for you.
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
Suggested Courses
Course of the Month15 days, 17 hours left to enroll

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question