Unable to Browse Web with IE 8

Posted on 2012-08-21
Medium Priority
Last Modified: 2012-10-03
A customer can browse the Web with Firefox, but not IE8.  If I back down to IE6, IE works.

I have tried uninstalling and reinstalling IE8.  Installing IE7 then IE8, resetting Winsock with netsh, scanning with Malwarebytes, Hitman Pro, and TDSSKiller, clean boot, running IE without add-ons, removing Adobe Flash Player using the Adobe removal tool, reregistering the appropriate ddl's, and turning the Windows Firewall off.

The OS is Windows XP Home Premium SP3.

The antivirus on this machine is MS Security Essentials.

What happens is that IE launches and does nothing.  The tab says connecting.  If I close IE after several minutes, I find that it is not respondng.  At one point, IE would flash on the screen and disappear, but that does not happen with the current installation.

It is not worthwhile to reinstall everything from scratch (reformat, etc.).  I can tell this user to use IE6 or Firefox, but I would rather not.

What can I do to get IE to behave?
Question by:rhavey
LVL 12

Expert Comment

ID: 38316353
It could be a corrupt user profile.  If you log on to the computer with a different user account does IE8 work?

Expert Comment

ID: 38316356
In IE8 go to Tools>Internet Options>Connections>LAN Settings.  Make sure "Use a Proxy Server" is unchecked.
LVL 50

Expert Comment

ID: 38317068
rhavey--Try a Repair Install.  It should not affect personal data or installed programs.
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Author Comment

ID: 38317647
It's time to abandon this question.  I have already spent too much time on this machine.

The idea to create a new profile showed some promise, but it did not work.

I had checked the proxy setting several times.

A repair install probably would not work.  This computer is a Toshiba laptop.  It came with a "recovery disk", not a Windows installation disk.  I have a couple of slipsteamed WIndows XP Home Premium installation disks, but I always hesitate to install an OEM or retail version over a major OEM version.  I never know what will happen.

The age of this machine and the way it is used do not warrant any further effort.
LVL 50

Expert Comment

ID: 38317746
rhavey--It would seem you have little to lose by running a Repair Install.  I assume you did wish to repair this PC  when you posted your question.
Back up your personal data and important files, so you can install to another PC if you wish.
LVL 59

Expert Comment

ID: 38399371
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.

Author Comment

ID: 38399372
I thouoght I had closed this question.  Please do so as soon as possible.

Accepted Solution

rhavey earned 0 total points
ID: 38399377
I returned tis computer to its owner to use as is.  I was not worth the time and effort to reinstall everything.

Author Closing Comment

ID: 38457991
I am trying to close this question.  The next step would have been a redo of the eentire machine.  That was not an option that the owner of the machine would accept.

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