Outlook 2010 is always on top after installing ShoreTel communicator

Posted on 2012-08-21
Medium Priority
Last Modified: 2012-09-06
After installing ShoreTel communcator and restarting, I'm finding more and more computers are forcing outlook to stay on top of everything else.  The main screen of outlook remains on top of other outlook windows like: reminders, opening e-mails or new e-mails.  It also stays on top of any other windows like Explorer, MS word and excel.  It doesn't matter if you select Word as the application you want to use.  As long as Outlook is open, it will force itself to be  on top.  Any thoughts?  Thanks everyone!
Question by:gregd9
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LVL 13

Accepted Solution

Xaelian earned 2000 total points
ID: 38316438
Make sure that there are no outlook add-ins installed.
ou can see all loaded Add-ins in Outlook via "File - Options - Addins".
Use Windows Add/remove programs to remove then.

If nothing helps, try to re-install outlook.

Another simple trick to try:

    Right click on Task Bar
    Click "Lock the taskbar"
    Then again click on "Lock the taskbar"
    Restart Outlook

Author Comment

ID: 38316557
Thank you for the quick reply!  The trick of locking and unlocking the taskbar did work for me, but not for another one of my coworkers.  Next I will look at uninstalling the ShoreTel communicator and reinstalling it to see if that will fix it.
LVL 13

Expert Comment

ID: 38316576
Hi Gregd9,

Can you reboot his computer and try again. That sometimes works. You could also disable the add-in if you go in Outlook to "File-Options-Addins".

Author Comment

ID: 38316838
Rebooting also fixed the issue.  I'll be monitoring it to see if it comes back.
Thanks again for your help!

Author Closing Comment

ID: 38371951
The simple trick worked!

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