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ideas for remote troubleshooting

I have several computers that I need to access at work and at different other locations.  What is the best and most secure way that you experts prefer to do this?

Currently, I use remote desktop into our main server and then open up pcanywhere.  From the remote desktop session I access other computers internally through pcanywhere on the server.

Any other ideas or setups that seem better would be appreciated.
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al4629740
Asked:
al4629740
7 Solutions
 
Matt_D_GreenCommented:
Why not just use a VPN connection and RDP to the desktops?
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smckeown777Commented:
Logmein? Its free, great solution, install the client on the remote pc and login to the web interface from anywhere...

www.logmein.com

There's 2 passwords used for Logmein - the main password to access the console, and each individual pc can have whatever password you decide, so even if your main account was hacked for example, they still can't access any of the client machines without the other password...so stick to using decent passwords and you should be good...
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emilgasCommented:
VNC is another great and free application which allows you to remotely connect to the PC. Just like previously suggested VPN would be required to accomplish this.

As far as RDP vs VNC both have their advantages and disadvantages. Let me know if you are interested and I'll give you more details. But VNC has been around a long time and is free.
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bimmermanCommented:
Have a look at GoToAssist from Citrix. Works great for us in managing hundreds of computers.
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emilgasCommented:
LogMeIn has the same feature which is called Unattended access, but now we are talking about paid services and not Free.
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al4629740Author Commented:
What is VNC?  I have heard of it, but how does it work?
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emilgasCommented:
When you install it it runs a small application in the background and from any PC you can see the host's screen. It has both Client and Server. Client is the viewer, and Server is the PC you are connecting to.

One Advantage of the VNC is that it shows you what the monitor sees. Unlike the RDP it's not session based. Instead of making it complicated let me put it this way... When you log in to the remote computer, and there is somebody sitting in front of that computer they will see you move the mouse around and everything else you do. RDP on the other end will log the user off and will log you in with whatever user account you log in with. Obviously if you have Terminal Server running multiple users will be able to login each in their own session. With VNC if two people login they both see what the user in front sees. Basically it mirrors the video output.

When you install it the little server (which takes up almost no space or memory) will run on port 5800 and 5900. The 5900 is the regular port and the 5800 is the Web Interface. So if you are in front of a computer that does not have the client software running, just launch the browser and type the http://ip_address:5800 and you'll get the screen of the other PC.

Now all this happens on the local LAN so this is good for Local networks. If you want to control over WAN then VPN or Port forwarding. Obviously port forwarding works on a single PC put if you have multiple PC that wouldn't work. Your only option would be VPN.

There are different flavors of VNC UltraVNC is my Favorite. There is the TightVNC and the plain VNC. I'm sure you'll find others. Let me know if you need more info.
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al4629740Author Commented:
Is the default port changeable?
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emilgasCommented:
I believe so except that I've never done it
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