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Some terminal server users prompted for username when sending from word, excel etc.

Posted on 2012-08-21
Medium Priority
Last Modified: 2012-09-12

I have encountered an issue where some users are getting prompted for username and password when sending an email from Word, Excel, Onenote etc.
It is not everyone but it is a couple of users at the moment so I don't think it is necessarily a corrupt profile but something else.
Has anyone seen this before?
Question by:workingtechnology
  • 2
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LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 38321507
What email application is running on the terminal server, and can they open their own mailboxes when they're in a terminal session?

Author Comment

ID: 38322967
They are using outlook. Outlook can be opened by itself and can be used no problem. They cannot send from excel etc whether outlook is open or not.
LVL 38

Accepted Solution

Hypercat (Deb) earned 1500 total points
ID: 38325011
Check the Outlook profile and make sure that "Always prompt for logon credentials" on the Security tab (More Options/Security tab) is NOT checked. Also make sure that "Negotiate Authentication" is selected as the network security option on that same tab.

When they enter their logon credentials, does it work?

Author Closing Comment

ID: 38393375
This issue appears to have disappeared. I wouldn't be surprised if it was some update and a restart that fixed it. Points should be given as the suggested solution would be a good place to look and may fix other peoples similar issues.

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