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workingtechnology

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Some terminal server users prompted for username when sending from word, excel etc.

Hi,

I have encountered an issue where some users are getting prompted for username and password when sending an email from Word, Excel, Onenote etc.
It is not everyone but it is a couple of users at the moment so I don't think it is necessarily a corrupt profile but something else.
Has anyone seen this before?
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Hypercat (Deb)
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What email application is running on the terminal server, and can they open their own mailboxes when they're in a terminal session?
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workingtechnology

ASKER

They are using outlook. Outlook can be opened by itself and can be used no problem. They cannot send from excel etc whether outlook is open or not.
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Hypercat (Deb)
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This issue appears to have disappeared. I wouldn't be surprised if it was some update and a restart that fixed it. Points should be given as the suggested solution would be a good place to look and may fix other peoples similar issues.