Older pc's running Windows 7 open pdf's slowly, crash explorer, when pdfs reside on Windows file server

Posted on 2012-08-21
Last Modified: 2012-09-25
Users with older computers running Windows 7 are experiencing an issue where opening multiple pdf files from a w2k8 file server is taking a minute per file and is crashing windows explorer.   When they open the exact same files from a linux samba file server there is no issue.   I have tried repairing adobe,  unchecking "run in secure mode" check boxes and i have even tried temporarily installing adobe standard using a volume license, with no change in result.

I'm not using dfs for these particular shares (although dfs is setup on this server for other shares) and there is nothing on the event logs of the server or the workstation.    I speculate that this might have something to do with Windows Search or Indexing but I'm not sure where to make changes.

Thanks in advance
Question by:alexsupertramp
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    Expert Comment

    by:John Hurst
    Users with older computers running Windows 7 ...

    Windows 7 needs a 64-bit CPU running over 2GHz and 4Gb of memory to run effectively. My own Thinkpad has a Core 2 Duo 64-bit 2.4Ghz CPU and 8Gb of memory and is plenty fast even though 4.5 years old.

    What are the specifications of the "older computers"?

    I speculate that this might have something to do with Windows Search or Indexing

    Indexing should ultimately complete on any machine. Where do you index and search - Client, Server or both?

    What happens if you open Adobe (no file), navigate to the server file and then open?  This would eliminate the search component. Is this faster?

    .... Thinkpads_User
    LVL 4

    Author Comment

    this pc is not 4.5 years old, i think?  but it is running a 32 bit os and i was wondering before if that has anything to do with it, although ram is still 4g.

    regarding indexing and search, in hindsight i guess that is windows xp verbiage, where "windows search" was not native to the os.  but i still felt like that could be the difference between a linux file server and a windows file server.  there is no manual indexing or searching being done.

    i just tried and opening pdfs from the pc in question, on the file server through adobe works flawlessly.  any ideas?  the pc info is attached.   this is not the only instance of this issue occurring, and i believe the other pc has the same config.
    LVL 3

    Expert Comment

    Disable Add-on
    Add-ons can enhance your browsing experience, but also at times interfere with your computer's software programs. Try launching and using Internet Explorer without add-ons.

    Click on the "Start" menu, click "All Programs," click "Accessories," and then click on "System Tools." Select "Internet Explorer (No Add-ons)."

    Reset Internet Explorer Settings
    You can try restoring Internet Explorer back to its original default factory settings. This will revert Internet Explorer back to its condition when it was first installed; however, it will not erase your saved "Favorites" or "Feeds."

    Open Internet Explorer, select the "Tools" menu and then "Internet Options." Click the "Advanced" tab, and then select "Reset." Click "Reset" again, click "Close," and then click "OK." Close Internet Explorer and reopen it to install the changes.

    Update Internet Explorer
    Updating the version of Internet Explorer can usually solve crashing and other issues with the program, because it replaces old, out-of-date files. It also corrects vulnerabilities in the running of the program.

    Click on the "Start" menu, and then click "Internet Explorer." Click on the "Safety" menu's down arrow, and sel
    LVL 4

    Author Comment

    Internet Explorer is not part of the process.
    LVL 89

    Accepted Solution

    32-bit machines are limited to 3Gb of memory no matter how much is installed and 32-bit operating systems are slower that 64-bit operating systems, so this may be part of the final picture.

    i just tried and opening pdfs from the pc in question, on the file server through adobe works flawlessly

    Look now to excessive build-up of temporary files. Run Disk Cleanup and remove old files.

    Also look at the drive mappings.  Open cmd.exe and run NET USE /PERSISTENT:NO and then use Windows Explorer to disconnect all possible network drives. Restart and allow the computer to map fresh drives.  

    Try those two things (cleanup and persistence) and let us know.
    .... Thinkpads_User
    LVL 89

    Expert Comment

    by:John Hurst
    Thanks - I was happy to help you with this.
    .... Thinkpads_User

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