[Last Call] Learn how to a build a cloud-first strategyRegister Now


oe shuts down after downloading email

Posted on 2012-08-22
Medium Priority
Last Modified: 2012-08-24
outlook express shuts down after downloading email,  i touch an email and it just instantly
shuts the program off
Question by:roberttownsend
LVL 20

Expert Comment

ID: 38320228
Is the PC completely patched?
Which AV do you run?
Did you run a complete AV scan in order to be sure you aren't infected?
How big are the files used by OE?
LVL 15

Accepted Solution

wantabe2 earned 1500 total points
ID: 38320285
Here's what I'd do:

1-Uninstall the program (after backing up the contacts, etc.)
2-Reboot & then go into the program files & delete the outlook folder & reboot again.
3-Now re-install the program & see if it fixed the issue.
LVL 44

Expert Comment

ID: 38322310
Start->Run, eventvwr.msc [Enter]

Check in Applications and System...  is it telling you anything about why OE is crashing?

In Windows Mail there are only 3 options (Mail, News and IMAP) for logs in the Troubleshooting section of Maintenance on the Advanced tab of Tools->Options... it seems like in OE there was a 4th option, for OE itself.
If I'm not remembering incorrectly, you could try enabling that logging, too.
Restore individual SQL databases with ease

Veeam Explorer for Microsoft SQL Server delivers an easy-to-use, wizard-driven interface for restoring your databases from a backup. No expert SQL background required. Web interface provides a complete view of all available SQL databases to simplify the recovery of lost database


Author Comment

ID: 38322719
by: wantabe2   this is not outlook it's oe

by: strivoli
the computer was running vipre and super antispyware
some of the files   like in box and sent dbx are large

by: Darr247  no info re oe crashing
LVL 44

Expert Comment

ID: 38322790
Define "large"

OE's dbx files had a limit of 2GB, I believe, and the closer they got to that size, the more sluggish OE would get.

Author Closing Comment

ID: 38329548
working now

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
We aren’t perfect, just like everyone else.  Check out the email errors our community caught and learn the top errors every email marketer should avoid.
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question