oe shuts down after downloading email

Posted on 2012-08-22
Last Modified: 2012-08-24
outlook express shuts down after downloading email,  i touch an email and it just instantly
shuts the program off
Question by:roberttownsend
    LVL 19

    Expert Comment

    Is the PC completely patched?
    Which AV do you run?
    Did you run a complete AV scan in order to be sure you aren't infected?
    How big are the files used by OE?
    LVL 15

    Accepted Solution

    Here's what I'd do:

    1-Uninstall the program (after backing up the contacts, etc.)
    2-Reboot & then go into the program files & delete the outlook folder & reboot again.
    3-Now re-install the program & see if it fixed the issue.
    LVL 44

    Expert Comment

    Start->Run, eventvwr.msc [Enter]

    Check in Applications and System...  is it telling you anything about why OE is crashing?

    In Windows Mail there are only 3 options (Mail, News and IMAP) for logs in the Troubleshooting section of Maintenance on the Advanced tab of Tools->Options... it seems like in OE there was a 4th option, for OE itself.
    If I'm not remembering incorrectly, you could try enabling that logging, too.

    Author Comment

    by: wantabe2   this is not outlook it's oe

    by: strivoli
    the computer was running vipre and super antispyware
    some of the files   like in box and sent dbx are large

    by: Darr247  no info re oe crashing
    LVL 44

    Expert Comment

    Define "large"

    OE's dbx files had a limit of 2GB, I believe, and the closer they got to that size, the more sluggish OE would get.

    Author Closing Comment

    working now

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