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ms outlook 2003 - .pst issue

Posted on 2012-08-22
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Last Modified: 2012-09-21
hi originally my host xp pc was able to send/receive email normally via my exchange 2003 server.

later on i had a profile issue, in that 2 separate user account profiles were being mixed up when the host pc was logging off and the 'synchronize' part took place so i just clicked ok for the host pc to log off as normal, although logging on was also ok!!

in order to resolve issue, i removed host xp off domain
carried out clean install of xp on host pc
installed sp2
installed office 2003 custom for 'word & outlook'
joined host xp pc to domain with admin account
logged on successfully with previous user domain account successfully
confirmed internet access successful
started outlook 2003 via control panel/mail icon in order to link to exchange server 2003 successfully & locating user account as normal.
on double clicking outlook to open up my users email account it prompts:

"the file c:\documents and settings\peterk1396\local settings\application data\microsoft\outlook\outlook.pst could not be found" & when i click ok to clear this message, another one states:

"could not start microsoft office outlook.  unable to open the outlook windows.  the set of folders could not be opened.  the server is not available."

note: im thinking somehow i need to refresh/sysnchronize my clean install user account with previously created 'aduc/exchange user account' in order for this issue to clear!!'

can anyone help with this ?
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Question by:mikey250
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Assisted Solution

by:pjam
pjam earned 200 total points
ID: 38320323
Only SP2?  Is this 64-bit or 32-bit?  should be using SP3 if 32-bit so you can do security updates.
Is that the correct username:  peterk1396?
Do a search for *.pst on your C: drive, but if you did not back it up you will only have a small pst that comes with the install 265kb I think.
Also if you are on an exchange you should have an ost file rather than pst
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by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 1400 total points
ID: 38320331
There was a PST attached to this Outlook profile which it cant find.
Are you looking fo rthe .PST .... if so find on the drive or location before it crashed ... if you want to remove .... Simple go to

Tool -> Accounts -> mailSetup -> Email accounts-> go to data file tab and select the PST and remove.

- Rancy
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Author Comment

by:mikey250
ID: 38320387
hi pjam, yes it is a 32bit and previously i thought i was using at that time 'sp2', but i cannot remember!!

yes: peterk1396 is currently the only user account.

i did no backup on previous (.pst), but once everything correct then i will do backup of 'registry & .pst), but will add the user mailbox to the exchange server also.

ive not long setup exchange 2003 so have not extended knowledge yet but once email can be 'send/recieved' like i originally could.  i will then continue with learning the ins/outs of exchange 2003, before i move onto exchange 2010 for eg.
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Author Comment

by:mikey250
ID: 38320398
hi rancy, correct there obviously was a (.pst outlook profile) which it cannot now find as i did not do a backup and the 'domain user account' was already located on my master dc & exchange server', but i did not have a mailbox for this user as this was my next step!!

my  host xp pc has had a clean install done now!
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by:Manpreet SIngh Khatra
ID: 38320401
As said you can remove the cached PST information in Outlook and proceed with next steps

Tool -> Accounts -> mailSetup -> Email accounts-> go to data file tab and select the PST and remove.

- Rancy
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Author Comment

by:mikey250
ID: 38320484
hi im currently logged onto host xp pc as admin user and currently downloading 'sp3'.

ive logged back on with user account: peterk1396 and followed instructions:

tool ->  accounts -> email accounts -> data files & highlighted the only (.pst profile) in place & selected remove but it states:

"you may not delete your default data file.  you must select a different data file as your default delivery location before deleteing the current one.  as im already connected to my exchange server 2003 there is nothing to delete it appears!

i have access the 'profiles' option and deleted successfully the profile.

i then connected back to exchange 2003 server successfully and added: user domain account: peterk1396 - check name successfully

but now it states my evaluation period has passed so when the email account opens up it does not allow me to send/receive emails or some other options are now dimmed!!!

wierd.!!

may i point out that currently i am using and evaluation cd of office 2003 and complete clean install of xp & office again.
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Author Comment

by:mikey250
ID: 38320645
ive now uninstalled office 2003 via local user account as originally installed but same problem!! nightmare!!
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by:Manpreet SIngh Khatra
ID: 38320652
Ohk ... its because you dont have a default account with which Outlook can remain open till we have the Exchange account configured.

So do you have the Outlook or not ... what is the exact issue as of now ?

- Rancy
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Author Comment

by:mikey250
ID: 38320746
hi i have successfully linked my new domain user account to the exchange 2003.

but when i then double click as usual to open it then prompts a windows to say evalation period expired and i then see 'new email' etc being dimmed out. - rrrggghh

this is a new clean xp install today & offic 2003!!
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by:Manpreet SIngh Khatra
ID: 38320807
Did you put the Key for changing it from evaluation to full version ?
Is the prompt for Outlook or XP ?

- Rancy
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Author Comment

by:mikey250
ID: 38320840
yes i added key for the evaluation as wish to evaluate first like i always do as ive been using it for the last 60 days in order to setup exchange 2003 which i have done & was then moving onto 'user mailboxes' when i had an issue with another domain user profile account as im using the same host pc!!

all of a sudden when i install office 2003 it now states expired when i link with exchange 2003.

i have not installed sp3 yet as dont think this would resolve this issue!

"ms office 2003 activation wizard - your copy of ms office professional edition 2003 trial expired on 30 jun 2009.  in this state, many features of the product are unavailable."  

does not make no sense and now im lost on what to do!!
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by:Manpreet SIngh Khatra
ID: 38320856
If the issue is with expiration of Office key .... i guess you can always call the vendor and ask him to renew or look as to why this key istn working.

- Rancy
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Author Comment

by:mikey250
ID: 38321177
as it is an old evaluation i doubt it!!  i just cant understand why this happens after doing a complete clean xp install & office 2003!!!  something in exchange 2003 maybe causing this problem but that does not make sense!!
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LVL 52

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by:Manpreet SIngh Khatra
ID: 38321209
If its evaluation for XP or Office .... Exchange server has nothing to do with it :)

Ideally to my knowledge it should cause any issue and i guess MS support should help with it.

- Rancy
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Author Comment

by:mikey250
ID: 38321515
ive decided to change my nic card and hdd as a way round and complete a new install and see what happens.
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LVL 52

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by:Manpreet SIngh Khatra
ID: 38324719
Hummm .... your a real tech thinking way around like us :)

- Rancy
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Author Comment

by:mikey250
ID: 38324766
hi it did not work!!!  rrrhhh ive got another idea so just trying it now but i did a backup of registry after the new install and 'restoring' now so i can try something one last time, but it does not look hopeful.

i have ms outlook 2010 but not sure if i can temporarily use it as i only wish to configure my exchange 2003 a little deeper and just test again by sending/recieving email 1 or 2 times and thats it.

when im in a position to buy new equipment then i will do so trying to make the best of a crap situation.!
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by:Manpreet SIngh Khatra
ID: 38324779
Know this is really frustating ...

- Rancy
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Author Comment

by:mikey250
ID: 38324827
if my next idea dont work i will allocate points anyway!!!
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Assisted Solution

by:Don Thomson
Don Thomson earned 400 total points
ID: 38325837
When Setting up the email account did you set up just exchange or did you set up a Pop2 as well.

The process is set up the exchange first (create a new profile just to be safe) - Make sure that you are using chached mode and set up the OST file (take the default)

If you are using an external (not exchange) for you email - then create your Pop3  email account.

Also - if your server is SBS 2003  - Outlook (fully licensed) is included on the setup disks
you can use that version to install outlook 2003
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Author Comment

by:mikey250
ID: 38326170
hi currently no 'pop3' at all.

i clicked on the 'register' option so this time i will not tick this and select 'no' and hope!!

yes by default in exchange 2003 'cache' is ticked by default and yes i always take default setting as originally my user was set for 'personal folder' instead of 'mailbox', which was what i was going to select next so later i would do a migration maybe just to test!!

im using a local exchange 2003 but with 123reg.co.uk/dns to allow to send/receive email externally which does work, but it is just test so that part is ok.!!

not currently using 'sbs 2003' using windows 2003 standard, but i do have evaluation cd's for sbs 2003 which has an office cd but labelled: outlook standard 2003 so was not sure if different from windows 2003 somewhat so have not tried this!!
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Expert Comment

by:Don Thomson
ID: 38329122
Just a thought - Have you tried creating an empty pst file called outlook.pst and putting it in the folder that it says it can't find - Once there the error should go away and you can then remove it from the profile.  Try creating it on another machine and copying it over to this PC
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Accepted Solution

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mikey250 earned 0 total points
ID: 38340879
hi i managed to resolve the problem of 'outlook.pst' could not be found. i also ended up completing a re-installed clean xp & office 2003 successfully.

but after logging onto the domain with a brand new/clean gpo/redirectfolder,
i then double clicked the 'mail icon' in control panel and followed wizard to detect 'ms exchange server' successfully.

i then clicked: start, outlook and it opened outlook as normal but eventually shows a windows to say i need to activate via internet, but i can only click 'cancel' so it 'dimms out the mail icon' option for office 2003, although logs on and opens office 2003 successfully.

ive tried both 'personal folders' for the user & the 'mailbox' but does not make any difference.

if i install an evaluation copy of office 2003 it should work for the evaluation period irrespective of run out date 2009!!!!!

previously 'office 2003' was already installed on my host pc that was also joined to the domain!!!!!!!  when i did require to install 'exchange 2003' as a member server and then join to domain it then integrated the single user account already pre-created on my master dc and allowed me to connect to my 'ms exchange server' and allow me to send/receive emails as usual without 'dimming out' the mail icon.  office 2003 has been installed for around 60 days, but it took 2 months to get to the point of being successful in sending/receiving email successfully just as a test first of all!!!

and now 'office 2003' uninstalled/installed with exchange 2003 (already in place), basically allows my 'office 2003' to expire and no longer use!!!! that is what has happened.

right about now im not going to remove exchange 2003 from my domain and re-install clean at this moment in time, just to check my theory above.  currently im trying to get my hands on a 'real copy of office 2003'!!!!!!!!!
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LVL 52

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by:Manpreet SIngh Khatra
ID: 38340915
if i install an evaluation copy of office 2003 it should work for the evaluation period irrespective of run out date 2009!!!!! - depends on the date of the File.

Good to know you fixed  ...... but formatting the box and starting all over was surely a last step in this.

- Rancy
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Author Comment

by:mikey250
ID: 38341109
hi rancy,  well like i said i installed 'office 2003' 2 months ago and when i then added a new member server ie exchange 2003 to the domain, my 'office 2003' worked fine and allowed email to be sent/received externally successfully.

now that 60 days have lapsed now i receive this 'evaluation expire' issue!!!!!!!!!

im now installing 'sp3' so that i can hopefully use temporarily 'ms office 2010' - just for the time being!!!!!!!!!!!!!!:( :)
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LVL 52

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by:Manpreet SIngh Khatra
ID: 38341296
Hope it works fine through :)  ...... thanks for being Co-operative

- Rancy
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Author Comment

by:mikey250
ID: 38341395
i will let you know with what works!!
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Author Comment

by:mikey250
ID: 38399034
sound overall advice!!
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