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Mailstores growing as Deleted Items remain in "Recover Deleted Items" list indefinately

I have an Exchange 2003 server (Enterprise Edition SP2) with around 8 mailstores on it.  Each of the mailstores are configures to with the "Keep deleted items (days)" setting set to "7".

However, users with mailboxes on those 8 mailstores are still able to recover deleted items long after the 7 days.  In fact, deleted items remain in the "Recover Deleted Items" list forever.

This is causing my mailstore sizes increase by around 120% over the last year.  This problem exists with all 8 mailstores on that server, but does not happen with other Exchange servers I have which are configured in the same way.

Any help appreciated!
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Paul Huxham
Asked:
Paul Huxham
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1 Solution
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Check for the free space checking event 1221 ... maybe this database doesnt has any White space.

How many mailboxes on this Database\Server ?

- Rancy
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
If the data is in users mailbox or Deleted items i dont think you can do much until you run with reducing the Dumpster vaule .....
Hope there is some restriction on users mailbox size :)

- Rancy
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Paul HuxhamAuthor Commented:
There are around 20 mailboxes in each of the 8 mailstores, so only around 160 mailboxes on the whole server.  Very low usage!
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Doesnt much matter to size of mailbox ..... i have seen 2 Mailboxes on a single store wit 78GB size all used ...... what do you see if you add the size total in ESM for all users on a mailbox compared to Database size ... will give an idea of the total Dumpster and also check 1221 for those Databases.

- Rancy
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Paul HuxhamAuthor Commented:
All mailboxes in one of the mailstores comes to 11GB, but MDB file size is 44GB, no mailboxes more than around 3GB, most less than 1GB.

There are no events in any of the Event logs with event ID 1221.
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Paul HuxhamAuthor Commented:
Think I've found the problem, on the "Database" tab for each mailbox store, the Maintenance Interval was set to custom, with no time selected.  As such, the online maintanence was never running for the mailbox stores on that server.

I will confirm tomorrow, once the maintenance has run over night if this has removed the expired items from the recoverable items list.

Thanks for your help.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Ewww ..... good lets wait for 1221 and we might need downtime on Weekend to free the space ..... if Online Maintenance doesnt runs the White space cannot be reatined meaning that the free space cannot be re-used for new emails and database size will keep on increasing :(

Your most welcome and hope to see your response :)

- Rancy
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Paul HuxhamAuthor Commented:
This was the cause of the problem!
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