Unity Connection not sending calls to Mailbox
Posted on 2012-08-22
I have configured a Unity Connection and a Call Manager in my lab using a SIP trunk. I can dial the voicemail pilot from any of the phones and configure the voicemail box all ok.
However when I call from another phone and it sends the call to voicemail, the call goes to the "hello cisco unity connection messaging system. From a touch phone telephone you may dial an extension.."
How do I resolve Unity Connection so it recognises that the call has been forwarded from an IP phone for the caller to leave a message. I know its simple, however I haven't setup a CUC server before so I want to learn.