why won't a document file open to the default program?

Posted on 2012-08-22
Last Modified: 2012-08-25
A customer of mine brought a computer to me that when He attempts to open up an email attachment that is supposed to open up in Microsoft office (.doc extension) instead it will attempt to open up in Microsoft works.  Works is not able to open up and so it crashes.  

   My question is this:  Since i have set the Windows to open this type of file in Microsoft office 2010 (and it says that it is set that way and the symbol on the file is the office symbol) then why does it keep trying to open up in works?  

    This only happens in his email.  If he saves it to a location on his computer it open up to the default program (Microsoft office 2010)
Question by:beemmer
    LVL 3

    Expert Comment

    Hi beemmer,

    to view the email you are using office outlook 2010 or web mail website.
    LVL 87

    Expert Comment

    Check his email utility for any options where you can set the default program.

    Author Comment

    He is using Windows live mail in windows 7.
    LVL 19

    Accepted Solution

    You could try using this utility for fixing the opening of word docs in Windows Live Mail:

    Author Closing Comment

    This fixed the problem.  Just want to say "Thanks a bunch"

    Featured Post

    Free book by J.Peter Bruzzese, Microsoft MVP

    Are you using Office 365? Trying to set up email signatures but you’re struggling with transport rules and connectors? Let renowned Microsoft MVP J.Peter Bruzzese show you how in this exclusive e-book on Office 365 email signatures. Better yet, it’s free!

    Join & Write a Comment

    Several part series to implement Internet Explorer 11 Enterprise Mode
    The use of stolen credentials is a hot commodity this year allowing threat actors to move laterally within the network in order to avoid breach detection.
    The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …
    With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

    755 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now