Forwarding Problems in Outlook 2010

Posted on 2012-08-22
Last Modified: 2012-09-04
I have a user who has Outlook 2010 and whenever she received an email from her supervisor and then forwards it, his address appears in the CC line of the email.  There are no delegates between the two, I have removed them.  She has access to his email account on her desktop of Outlook and he is using Outlook 2007.

Again I have checked his computer and he has no delegates assigned and under Account Settings on her computer she is set up to send/receive emails from her account and his account.

I am missing a setting somewhere so he does not receive the email back everytime she forwards an email from him to someone else.  Any ideas.
Question by:JasBrad
    LVL 9

    Expert Comment

    Check Rules in outlook.  This sounds like a rule issue.

    Author Comment

    Under Rules we only have one that refers to new messages, there are no other rules under her account or his.
    LVL 9

    Expert Comment

    I would suggest creating a new outlook profile on the offending computer.

    Accepted Solution

    I tried creating a new profile on the computer but as long as she has permission to send and receive emails to his account.  It continues to send the emails back to him.  The only fix that we have been able to decipher so far is to delete him from the account.

    Author Closing Comment

    I am suggesting that it is the solution due to the fact that there is no other work around for the situation except to exempt the user from accessing her supervisors email.  Even allowing delegate control of review only did not work for us.

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