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Mail being forwarded to other user

Hi

We are using Exchange 2010.

One of the bosses was on holiday and he wanted all his email forwarded to his number 2. SO we went to his mailbox properties and under Delivery Options we added a forward (store and copy). All good.

Now he is back and we removed that setting on Monday (it's now Wed). But mails are still being forwarded to the second in charge. It's getting embarassing now as I don't know how to stop them :)

Boss: james@company.com
Second in charge: chuck@company.com

I looked at Exchange Message Tracking for one of the sample messages, and the entry for the mail going to Chuck@company.com is AGENT RECEIVE and AGENT DELIVER.

Any ideas on how to find out what is causing this? Anything in AD/ ADSI that I could look at?

Outlook has no rules that I can see. But then is it possible that there is one rogue Outlook client out there with this local rule set up? Or does that rule get synced to the Exchange Delivery Options we see?
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richlionel
Asked:
richlionel
1 Solution
 
Stelian StanCommented:
I hope this works:

Set-Mailbox -Identity " james@company.com" -ForwardingAddress "chuck@company.com" -DeliverToMailboxAndForward $false
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R--RCommented:
Restart the Mirosoft transport service and check.
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Exchange_GeekCommented:
You'll need to remove the checkbox - which you did - that's good.

However, if you're email flow is continuing to flow to second mailbox, restart MS Exchange AD Topology Service, which in-turn would remove any cache on the box along with recycling Transport service. Together both services should do good.

Regards,
Exchange_Geek
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richlionelAuthor Commented:
Thanks, but which server would we restart either the Transport service or AD Topology service on?
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Exchange_GeekCommented:
How many Hub servers do you have?

Regards,
Exchange_Geek
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richlionelAuthor Commented:
Globally, we have lots!

Within the region this is happening, we have five...so I guess there would be a good start? Or perhaps run Message tracking on several messages that are being forwarded to see if there is a common Hub somewhere? WOuld i be looking for Hub/Hubs with an Agent entry?
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mo_patelCommented:
have you check his AD account and made sure its not set there by anyone else as well as the outllok rule?

Active Directory. On the Exchange General Tab, click "delivery options" and in the middle of that dialog box there is a place for a forwarding address
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Exchange_GeekCommented:
@mo_patel: I think richlionel already knows the setting, that is why he wrote.

we removed that setting on Monday

@richlionel: Perform the tracking and understand which server is forwarding the email, if there is a hit on that particular server each time - would make sense to restart ADT service on it.

If it still doesn't work - enable forwarding to some other dummy account - wait for replication to take place and check if the earlier issue got solved - once done, remove this dummy account from forwarding.

Regards,
Exchange_Geek
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