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LaCie NAS INNS04-4200

Posted on 2012-08-22
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Last Modified: 2013-08-17
I Have a Lacie NAS external on the network. When access the NAS data the drive stop responding and the mapped latter disappears from "My Computer" but still I'm abble to ping the NAS IP address. It's happened on all computers on the network.
If I recycle the power, the NAS mapped letter it will pop up back in my computer.
I suspect an issue with NAS partition. Do you know any tools I can use to check and fis NAS partition?
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Question by:catmr
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Expert Comment

by:noxcho
ID: 38323824
Try to recreate the share via NAS webinterface.
If the problem persists after that then you have hardware issue (I would suspect power issue on NAS device).
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Author Comment

by:catmr
ID: 38325143
I'll try to recreate the share.
Also as I mentioned , when the map letter it's not listed in my computer, I'm still able to ping the drive and access the web interface.
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Expert Comment

by:noxcho
ID: 38325159
Seems like the network card of the NAS device is still working then but you cannot pass it to the HDD.
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Author Comment

by:catmr
ID: 38325224
And also if I power off/on the NAS the mapped letter shows up and I'll be able to access the data for a limited time.That 's the reason I assumed could be a partition issue.
I was not able to find any tools to check or fix NAS partition and the Lacie NAS does not have any rebuilt or check options .
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LVL 47

Expert Comment

by:noxcho
ID: 38325303
Yup, these network storage devices are limited in management. Anyhow, when you create new share give it maximal openness so everyone could access it.
Also, if you do not use drive mapping but browse the share via the Run pane - does it open the network share?
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Author Comment

by:catmr
ID: 38336662
I 'll check it out and let you know
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Author Comment

by:catmr
ID: 38337677
It looks like happened when transfer big files or folders. The letter mapped to the drive still shows up in my computer)i was wrong when i said it disappears) but when you clic on it, the drive it's not accessible.
Also tried to access the drive from "My network places" and same issue-cannot access it.
If I'll power off/on the drive, everythig goes back to normal until again a big file it'll be accessed.
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Expert Comment

by:noxcho
ID: 38338460
Is your network stable? Also is the device connected via router? The problem could be on different side other than you look it now for.
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Author Comment

by:catmr
ID: 38338516
Yhe network is stable. I have other Lacie NAS on the same network and work ok.
I do have a router but the LaCie has a static IP outside of the DHCP pool
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Expert Comment

by:tweakmasters
ID: 38770893
Since you say you still can access your shares by IP address you might want to try with the methods described below. Text was copied from my blog post at - http://tweakmasters.blogspot.com/2012/09/how-to-fix-multiple-connections-to.html - so you might want to refer to it too.

Method 1:

Go to Start -> Run (or just type in the search box) the following command:

       net use

This command should list all of your network shares. Sometimes it can happen you don't see a mapped drive  listed under Computer, but 'net use' will show it. If nothing was listed, you can freely skip to Method 2, as obvioulsy this method cannot help you. On the other hand if any of your problematic network shares got listed, type in following command:

       net use /delete \\servername\foldername

where of course '\\servername\foldername' should refer to yours displayed shared network source.
If you have more than one problematic share you might as well use command (but be warned it will DELETE ALL of your shares, so be careful if you don't want to delete all of them):

       net use * /delete

Now try to map or access your desired network share again. If this resolved you're problem great, if it didn't, try out Method 2.


Method 2:

    Open the Services window (Start -> Run -> services.msc). You will need to type in 'services.msc' in search box or open it via Control Panel.
    Locate the Workstation service (this is a fundamental service that windows uses to access network rescources) and once you found it (it should be at the bottom of the list obviously) stop this service. You'll probably get a notification how other services are dependent upon it (ie. Netlogon and Computer browser), so you'll have to stop displayed services as well.
    Restart Workstation service and after this any other services that were listed as being dependent in the step above.

This should help you out with gaining control over your network shares again. If it didn't help you can try to access your shared network resources by using its IP address instead of names ie. don't use\\ laptop-pc\SharedFolder, instead try using \\192.168.1.100\SharedFolder (where 192.168.1.100 should refer to the real IP address of the resource you're connecting to).
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Accepted Solution

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catmr earned 0 total points
ID: 38772871
Turns out I have a defective LaCie.
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Author Closing Comment

by:catmr
ID: 39416405
Spoke to LaCie tech support and pointed to a defective HDD
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