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HP Deskjet 6620 won't install Windows 7 64 bit

Posted on 2012-08-22
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Last Modified: 2012-08-30
I have a new Windows 7 64-bit Pro PC which I am trying to install a HP 6620 Deskjet printer. The printer is connected with a USB cable directly to a Windows XP Pro PC, which is on the network.

When I try to add the printer, Windows indicates it is connecting to the printer.  About 2 minutes later it says "No driver found" and indicates I should load one manually or contact the manufacturer.

Hp's driver-download website does not list any driver for this printer, but a patch if I already have the software installed and if I am upgrading from Windows Vista (this is a new PC).

Please help!  Thank you.
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Question by:tcexperts77
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Expert Comment

by:helpfinder
ID: 38322680
did you try to install that patch?
if nothing happens you could try to install Vista x64 driver, hopefully it will be compatible enough.
last chance for you might be also HP Universal printer driver:
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_US&taskId=135&prodTypeId=18972&prodSeriesId=503548
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Expert Comment

by:Run5k
ID: 38322758
The Windows 7 Compatibility Center has a link to an HP download that will work with Windows 7 x64 machines...

Windows 7 Compatibility Center - HP Deskjet 6620 Color Inkjet Printer
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Expert Comment

by:Sandeep
ID: 38323528
You have to download the drivers from below link for Win 7 64 bit version. Then you can provide these set of drivers on you Windows XP Machine as additional Set of Drivers, so that your Win 7 Machine gets the drivers automatically when you connect it over network.

To provide additional set of drivers try below instructions :-
http://technet.microsoft.com/en-us/library/cc732946.aspx


Driver Link : http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=407677&lc=en&cc=us&dlc=en&lang=en&cc=us
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LVL 12

Expert Comment

by:Sandeep
ID: 38323531
Yeah even if you provide the Vista Drivers it might work. Check it out.
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Expert Comment

by:nobus
ID: 38323715
i tried to install a deskjet5450 like that - and i was told windows won't allow it - if you do not have the exact driver  for that model
so, unless the driver is provided by HP, - it won't work
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Accepted Solution

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tcexperts77 earned 0 total points
ID: 38325185
I tried all the possible solutions with no success.
to: nobus -- I would like to know who told you "windows won't allow it."
The actual solution is quite simple, and I didn't realize it till today:
SOLUTION:
Disconnect the printer from the XP computer.
Connect the printer directly to the W7 x-64 PC.
Windows will automatically install the correct drivers and the right printer.
Reconnect the printer to the XP PC.
Go through the add printer wizard & Windows will install the correct printer.
Delete the printer that was installed when the printer was connected with USB cable.
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Expert Comment

by:nobus
ID: 38325246
i am always willing to learn
i'll try what you posted, and report back
However i think here's the catch : "Windows will automatically install the correct drivers and the right printer"  since there are no drivers for the 5850in W7 64 bit, i  have installed the 5600 driver, as suggested by HP
on the XP system, i'll try the 5600 driver -maybe it will work

and as for the who told you : the best printer, and networking experts on EE
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Author Comment

by:tcexperts77
ID: 38326370
TO nobus:
As far as I know, the only way drivers won't install are the following:
1.  Windows can't find the right drivers.
2.  Windows installs the wrong drivers ("plug and play" doesn't always work).
2.  Something or someone (other than Windows) prevents the install.

In my case, Windows could not find the right drivers because it didn't know where to look.
HP's web site was useless because they didn't take the time to address W7 network install.
I figured the drivers might be available if Windows knew exactly what to look for.
Connecting the printer directly with a USB cable seemed to be my best hope.

I would like to know if this solved your problem.
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Author Comment

by:tcexperts77
ID: 38326766
I thought you had a Windows 7 PC.
Since you have an XP system, my method probably won't work, unless you supply the drivers.
Installing an alternate printer driver, as recommended by HP can be a workable solution.
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Expert Comment

by:nobus
ID: 38332632
oh hyes - itried that also; but it does not work
reason : after the first install session, you need to connect the printer - which is then recognised as 5850, and refuses to install the 5600 series driver -which is needed for Windows 7 64 bit
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Author Closing Comment

by:tcexperts77
ID: 38349378
Nothing else worked - this did work.
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