iTouch not recognized / not responding.

Posted on 2012-08-22
Last Modified: 2012-08-31
When trying to sync with iTunes on my PC, We get an error (28).

We've tried doing a hard reset on the iTouch itself, but still nothing.

Any suggestions?  We can't even get it to turn on.

Diagnostics Log:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
eMachines EL1333G
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (333.10)
Gracenote SDK
Gracenote MusicID
Gracenote Submit
Gracenote DSP

iTunes Serial Number 0020ABDC00EC2468

Current user is not an administrator.
The current local date and time is 2012-08-22 18:26:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

NVIDIA , NVIDIA GeForce 6150SE nForce 430

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:	{DD913449-66A7-4A89-A467-2E90522C753B}
Description:	RangeMax Wireless-N USB Adapter WN111v2
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled:	Yes
DHCP Server:
Lease Obtained:	Wed Aug 22 15:53:00 2012

Lease Expires:	Thu Aug 23 15:53:00 2012

DNS Servers:

Adapter Name:	{76C09F17-3DAB-4FF0-8A0B-AE83015E5F44}
Description:	NVIDIA nForce 10/100/1000 Mbps Ethernet 
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled:	Yes
DHCP Server:	
Lease Obtained:	Wed Dec 31 17:00:00 1969

Lease Expires:	Wed Dec 31 17:00:00 1969

DNS Servers:	

Active Connection:	LAN Connection
Connected:	Yes
Online:		Yes
Using Modem:	No
Using LAN:	Yes
Using Proxy:	No

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-08-22 16:09:47.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (, 

Drive is empty.

**** Device Connectivity Tests ****

iPodService (x64) is currently running.
iTunesHelper is currently running.
Apple Mobile Device service is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller.  Device is working properly.
Standard Enhanced PCI to USB Host Controller.  Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod touch (4th generation) running firmware version 5.1.1
Serial Number:	C3LDWHY5DCP9

iPhone 3GS running firmware version 4.2.1
Serial Number:	87107NXPEDG

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

Open in new window

Question by:knowlton
    LVL 3

    Expert Comment

    I didn't read the log but did you try to upgrade/update iTunes?  Also, make sure you don't have an older Apple device still listed in iTunes, I had that problem before when trying to install an iTouch, it didn't sync until I removed the old device.
    LVL 5

    Author Comment

    We checked, and we don't have any other Apple devices except for the one we are trying to restore.

    We did upgrade iTunes to the most current version.
    LVL 3

    Accepted Solution

    I searched for the error and it looks like maybe an issue with the security software or Windows Firewall. I also noticed in the Log you have Windows Firewall on and that that iTunes is not enabled on the Windows Firewall, can you add an exception for this to make sure you are getting current updates.
    Here is a link on how to do this in Windows 7:
    LVL 5

    Author Closing Comment

    Thank you.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Highfive Gives IT Their Time Back

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Thanks to luck and dedication (hitting refresh every 5 seconds when the pre-orders were going live at midnight on April 10th) I managed to actually receive an Apple Watch on release day, April 24th. Which means I’ve been using it daily for just ov…
    Let Bitmoji into your life. Now is the time to learn a new language of smartphone messaging with this brief introduction.
    This video discusses moving either the default database or any database to a new volume.
    Here's a very brief overview of the methods PRTG Network Monitor ( offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now