iTouch not recognized / not responding.
When trying to sync with iTunes on my PC, We get an error (28).
We've tried doing a hard reset on the iTouch itself, but still nothing.
Any suggestions? We can't even get it to turn on.
Diagnostics Log:
We've tried doing a hard reset on the iTouch itself, but still nothing.
Any suggestions? We can't even get it to turn on.
Diagnostics Log:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
eMachines EL1333G
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0020ABDC00EC2468
Current user is not an administrator.
The current local date and time is 2012-08-22 18:26:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA , NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {DD913449-66A7-4A89-A467-2E90522C753B}
Description: RangeMax Wireless-N USB Adapter WN111v2
IP Address: 10.0.0.103
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Wed Aug 22 15:53:00 2012
Lease Expires: Thu Aug 23 15:53:00 2012
DNS Servers: 10.0.0.1
10.100.1.1
Adapter Name: {76C09F17-3DAB-4FF0-8A0B-AE83015E5F44}
Description: NVIDIA nForce 10/100/1000 Mbps Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-08-22 16:09:47.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: ATAPI DVD A DH16AASH, Rev SA15
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 5.1.1
Serial Number: C3LDWHY5DCP9
iPhone 3GS running firmware version 4.2.1
Serial Number: 87107NXPEDG
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Star Gazr1
I didn't read the log but did you try to upgrade/update iTunes? Also, make sure you don't have an older Apple device still listed in iTunes, I had that problem before when trying to install an iTouch, it didn't sync until I removed the old device.
ASKER
We checked, and we don't have any other Apple devices except for the one we are trying to restore.
We did upgrade iTunes to the most current version.
We did upgrade iTunes to the most current version.
ASKER CERTIFIED SOLUTION
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ASKER
Thank you.