kboles101
asked on
Windows 7 No Network Connectivity
Background:
Windows 7 64 bit Dell Laptop
Network communications not functioning (wired or wireless) even though the laptop can acquire an IP address, subnet mask, default gateway, and DNS server IPs via both wired and wireless connections. Verified via ipconfig.
When attempting to ping the router @ 192.168.1.1, the laptop returns a repeated "General Error" CMD screen message. Cannot access any network resources including the internet.
Please advise!
Thanks Experts.
This all began after installing the printer driver for a Canon MX-850 printer.
Windows 7 64 bit Dell Laptop
Network communications not functioning (wired or wireless) even though the laptop can acquire an IP address, subnet mask, default gateway, and DNS server IPs via both wired and wireless connections. Verified via ipconfig.
When attempting to ping the router @ 192.168.1.1, the laptop returns a repeated "General Error" CMD screen message. Cannot access any network resources including the internet.
Please advise!
Thanks Experts.
This all began after installing the printer driver for a Canon MX-850 printer.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Can you ping your loopback address (127.0.0.1)? If so, then the TCP/IP stack is probably ok.
If you're certain a 3rd party anti-virus/firewall isn't at play, then I would reinstall the latest drivers, or do a system restore.
If you're certain a 3rd party anti-virus/firewall isn't at play, then I would reinstall the latest drivers, or do a system restore.
ASKER
Could not ping loopback. MacAffee and Windows FW were turned off. Uninstalled MacAffee...now everything works. Quite odd. Thanks for guidance.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
i would start by resetting the router, it looks like the install screwed it up
ASKER
This was a friends laptop...tried initially @ their residence and then brought to mine to further diagnose...so the problem was the same with 2 different networks & routers...did not retry McAffee...ended up installing AVG just to achieve closure.
and all is ok now?
ASKER
Yes...thanks all.
ASKER