citrix xenapp 6 shadow taskbar not working

Posted on 2012-08-23
Last Modified: 2012-08-24
i have an issue where trying t run shadow taskbar on a new xenapp 6.5 install results in the error
"The ICA client is needed for this utility and is not installed. Do you wish to install it now?"

When I press OK:

"Cannot find the setup program for the ICA client. Please reinstall the ICA client and run the application again"

so i then installed the same version of citrix enterprise receiver as the clients use and  i get the list of users on servers so looks more hopeful but then upon trying to shadow a session i get
"citrix session shadow itility has stopped working" and the error in the screenshot ive uploaded
Question by:active8it
    LVL 23

    Accepted Solution

    Do you have an edgesight agent installed. Most probably this would be causing the issue. As a workaround try the following:

    1. Add cshadow.exe to the exclusion list as outlined in the following article:

    2. Add Injection Exclusions: in the registry of the Agent device browse to:
    Add the value "cshadow.exe" to "UviProcessExcludes" (multiple values should be separated with semicolon).
    Reboot the citrix server.

    The above workaround has been taken from the following thread:
    LVL 19

    Expert Comment

    If you're still facing problems as per the above suggestions, then you can also have a look at this:
    LVL 2

    Author Closing Comment

    thankyou i just diabled edgesight as not using and resolved issue

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