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citrix xenapp 6 shadow taskbar not working

i have an issue where trying t run shadow taskbar on a new xenapp 6.5 install results in the error
"The ICA client is needed for this utility and is not installed. Do you wish to install it now?"

When I press OK:

"Cannot find the setup program for the ICA client. Please reinstall the ICA client and run the application again"

so i then installed the same version of citrix enterprise receiver as the clients use and  i get the list of users on servers so looks more hopeful but then upon trying to shadow a session i get
"citrix session shadow itility has stopped working" and the error in the screenshot ive uploaded
citrix1.GIF
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active8it
Asked:
active8it
1 Solution
 
Ayman BakrSenior ConsultantCommented:
Do you have an edgesight agent installed. Most probably this would be causing the issue. As a workaround try the following:

1. Add cshadow.exe to the exclusion list as outlined in the following article: http://support.citrix.com/article/CTX122209/.

2. Add Injection Exclusions: in the registry of the Agent device browse to:
HKLM\SYSTEM\CurrentControlSet\Services\rskcore
Add the value "cshadow.exe" to "UviProcessExcludes" (multiple values should be separated with semicolon).
Reboot the citrix server.

The above workaround has been taken from the following thread:

http://forums.citrix.com/thread.jspa?threadID=265814
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basrajCommented:
If you're still facing problems as per the above suggestions, then you can also have a look at this:

http://support.citrix.com/article/CTX040083
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active8itAuthor Commented:
thankyou i just diabled edgesight as not using and resolved issue
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