A controller Failure Event

Posted on 2012-08-23
Last Modified: 2012-09-05
I have an HP ML310 that constantly reboots.. It has an HP Smart Array E200 Controller.
During booting, it shows 1719-Slot 3 Drive Array - A Controller failure event occurred prior to this power-up. (Previous lock up code = 0x91)
Then it goes to PXE-E61 Media Test Failure, Check Cable.
Sometimes it will boot up and run for awhile then go into a reboot loop.

Any thoughts or suggestions?

Thanks in advance!!!

Question by:pathwayscsb
    LVL 1

    Author Comment

    Also it shows 1783-Slot 3 Drive Array Controller Failure:
    [Command failure (cmd-B1h, err=00h, dlu=0391:0h)]

    1783-Slot 3 Drive Array Controller Failure
    [Init failure (cmd64h, err=20h)]
    LVL 10

    Accepted Solution

    If the Drive Array Controller is in a physical slot (i.e. not integrated on the motherboard), then unseat it and reseat it (with the power off).

    If it's still unhappy, try running the drive array controller without RAM/Battery - I've seen that be the cause of a problem or two.  If it's more stable, replace the RAM/Battery with new.

    If you have an HP Smart Start CD, you can boot to that and use the Insight Diagnostics option in there to try to get some more information.

    If you also get the HP Support Pack for Proliants (or whatever it's called now!) and run the firmware check, you may be able to upgrade the firmware and fix the problem.

    Both the above assume you can boot from a CD or DVD.
    LVL 46

    Expert Comment

    Constantly reboots? You mean it works in Windows and then self-restarts?
    If yes then it is BSODing. Find out the minidump file and see what is causing the problem.
    LVL 91

    Expert Comment

    >>  Then it goes to PXE-E61 Media Test Failure, Check Cable.  <<  this means it does not find a bottable drive
    do your drives show up in the bios ?
    it looks like one or more drives in the array are bad
    LVL 1

    Author Comment

    I replaced the battery and it works great now! Thanks!!!
    LVL 1

    Author Comment

    Well, the battery worked for about 3 days. I replaced the memory module too.
    I am now getting
    1783-Slot 3 Drive Array Controller Failure!
    [Controller Self-test failure]

    Any more thoughts?
    LVL 91

    Expert Comment

    maybe a dying Array controller?
    unless you have another drive going down

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