cvvood
asked on
Internet explorer 9 Crashes opening PDF
When opening PDF's in IE9, I receive the error: internet explorer has stopped working.
I have reinstalled Adobe, rebooted, and tried numerous online fixes, moving files from systems32, installing reader, etc.
I am able to save the pdf and read, but it will not open in IE.
Any ideas and TYIA for any answers.
I have reinstalled Adobe, rebooted, and tried numerous online fixes, moving files from systems32, installing reader, etc.
I am able to save the pdf and read, but it will not open in IE.
Any ideas and TYIA for any answers.
ASKER
i have uninstalled both, reinstalled each seperately, still have symptoms with each.
ASKER CERTIFIED SOLUTION
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If you have Firefox or Chrome installed, try opening the PDF document with either of these browsers.
ASKER
pdf documents will open in chrome, but it is a corporate policy to use IE as our logistical and operational software uses this as it's delivery mechanism. It is a work around but not a fix to use either Chrome or Firefox. TY for your reply.
I will try the CC cleaner, and the adobe security settings and let you know.
I will try the CC cleaner, and the adobe security settings and let you know.
OK. Do you have to view the files in IE? If not, you can switch this feature off in Adobe Reader. This is how...
Start Adobe Reader
Click Edit
Click Perferences
Select Internet (from the column)
Untick 'Display PDF in browser'
Click OK.
Close Adobe Reader.
This way Adobe Reader application will open the PDF file.
Start Adobe Reader
Click Edit
Click Perferences
Select Internet (from the column)
Untick 'Display PDF in browser'
Click OK.
Close Adobe Reader.
This way Adobe Reader application will open the PDF file.
cvvood--I almost always download the .pdf file and then open it. This also allows me to scan for malware before I open.
First open a dump .pdf file on Adobe Reader for testing the software. then add a site in trusted zone and check the Adobe PDF Link Helper should be enabled on Internet Explorer Tools --> Managed Add-ons
ASKER
Thx all. Still awaiting to return to this client. The work around is to save the pdf locally. Which is almost done always as they are forms this organization is using.
I will up date this ASAP.
TY
I will up date this ASAP.
TY
cvvood--If you have the time, please let us know what the solution was. Thanks.
Check if you have both Adobe Reader and Acrobat installed.
They would both install plugins for the browser.
You can go in and disable one of them in the plugin settings and restart the browser to see if it now opens the PDF's. If not try disabling the other one.
-FB