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  • Status: Solved
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Internet explorer 9 Crashes opening PDF

When opening PDF's in IE9, I receive the error:  internet explorer has stopped working.

I have reinstalled Adobe, rebooted, and tried numerous online fixes, moving files from systems32, installing reader, etc.  

I am able to save the pdf and read, but it will not open in IE.

Any ideas  and TYIA for any answers.
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cvvood
Asked:
cvvood
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1 Solution
 
frostburnCommented:
Hi there,
Check if you have both Adobe Reader and Acrobat installed.
They would both install plugins for the browser.

You can go in and disable one of them in the plugin settings and restart the browser to see if it now opens the PDF's. If not try disabling the other one.

-FB
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cvvoodAuthor Commented:
i have uninstalled both, reinstalled each seperately, still have symptoms with each.
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frostburnCommented:
Have you tried running a cleanup utility such as CCleaner to clear any temporary files that might be present?

Also you might want to reset all IE9 settings to Defaults if possible, if you have not tried that already.

As an experiment depending on which you are using try adjusting the Security(enhanced) setting in the Adobe program preferences.

1. Navigate to the preferences panel. The method to do so varies by product and platform.
2. Choose Security (Enhanced).
3. Check or uncheck the Enable Enhanced Security checkbox (Figure 10).

Caution:Turning off enhanced security enables a number of risky behaviors, including unrestricted cross domain access. For more information, refer to Enhanced Security and Trusted Locations.
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m4nd4li4Commented:
If you have Firefox or Chrome installed, try opening the PDF document with either of these browsers.
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cvvoodAuthor Commented:
pdf documents will open in chrome, but it is a corporate policy to use IE as our logistical and operational software uses this as it's delivery mechanism.  It is a work around but not a fix to use either Chrome or Firefox.  TY for your reply.

I will try the CC cleaner, and the adobe security settings and let you know.
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m4nd4li4Commented:
OK. Do you have to view the files in IE? If not, you can switch this feature off in Adobe Reader. This is how...

Start Adobe Reader
Click Edit
Click Perferences
Select Internet (from the column)
Untick 'Display PDF in browser'
Click OK.
Close Adobe Reader.

This way Adobe Reader application will open the PDF file.
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jcimarronCommented:
cvvood--I almost always download the .pdf file and then open it.  This also allows me to scan for malware before I open.
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ahsank83Commented:
First open a dump .pdf file on Adobe Reader for testing the software. then add a site in trusted zone and check the Adobe PDF Link Helper should be enabled on Internet Explorer Tools --> Managed Add-ons
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cvvoodAuthor Commented:
Thx all.  Still awaiting to return to this client.  The work around is to save the pdf locally.  Which is almost done always as they are forms this organization is using.

I will up date this ASAP.

TY
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jcimarronCommented:
cvvood--If you have the time, please let us know what the solution was.  Thanks.
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