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Avaya extension forward, Avaya Definity system

Posted on 2012-08-23
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Last Modified: 2012-09-10
Using Avaya Definite system.
I have a user who left and we don't plan on reissuing his DID for months.
His counterpart would like to receive calls from both lines without a customer waiting for several rings to route over from the retired ext.
How can I make ext 5387 automatically route (forward) to 5388?
If I call either number from the outside I want to ring ext. 5388 immediately.
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Question by:checkonetwo
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JRSCGI earned 600 total points
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There is more than one ways to do this, depending upon what you want to happen when calls are not answered.

1.  You can use straight call forwarding.  This can be activated at extension 5387 to route to 5388 immediately.  The default code is usually *2, but you would have to check the feature access code entries to be sure.

2.  You can change the call coverage path for 5387, setting it to immediately cover (internal calls, external calls, or both) to 5388, and then if you want to can set the call to cover to another location if not answered at 5388 (such as cover to voice mail).  If you do this, then you will have two different voice mail boxes to check - 5388 will still have its own and 5387 calls will still go to the 5387 mailbox.

3.  You can do inbound digit manipulation so that when the direct outside number for 5387 is called, it is translated to 5388 and then sent through to 5388.  This has the advantage of making the system treat calls to both numbers as if they were intended for 5388 - thus only one mailbox is required.  It does not address internal calls, since this will only impact calls coming in on the inbound trunks.
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