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Windows XP losing connection to SBS2003 server

I replaced a client computer on a small SBS2003 server network with another pc running windows XP Professional SP2 (same as all 4 other clients).  Everything works well for a time each morning when started. I can log in, access documents on the network, print to networked printer, ping back and forth.  After about 2 hours, access begins to slow down. I get an hourglass when accessing files on the server, and eventually everything hangs up.  I have to restart to get back on to the server.  All other clients can access everything as usual. What things can I check to figure out the problem?
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AmyLaw
Asked:
AmyLaw
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1 Solution
 
vaporvicCommented:
Hi Amy-

I have a few questions please:

1. Are other users affected with slowdowns and loss of connectivity also? If so this points to either a network wide issue or a server side issue.

If only your machine then:

2. Run NET USE from a command prompt and verify the connections exist on the new machine. Post content here.They should as you state that the network connections are available for a few hours.
3. Ensure the connections are persistent. NET USE [/PERSISTENT:{YES | NO}]
4. Check the Event logs on the client machine.
5. Run ipconfig /all and post here.

When the issue occurs:

1. Is it just the connection to the network share that hangs or does the whole PC hang?
2. Start task manager on the client. If it won't respond launch via Ctrl+Alt+Delete (this usually works on the worst hangs).
3. Sort by CPU and attempt to see which process is taking all of the cycles.
4. If CPU looks good then look at memory utilization on the Performance tab.
5. If CPU is good then go the Network tab and look at utilization.

If you leave the machine in state with the hourglass showing, does it eventually respond?If so then you could be looking at a number of different things here. A resource issue on the server (check the same things mentioned above on the SBS server), a netowrk congestion issue (unlikely with the size of your network) or a local resource issue. Large file are cached in memory while being accessed. Extremely large files (or even long file names\paths can exhaust available resources.

Post output from commands here and also any relevant event log messages and we can take it from there.

thanks.

vic rozumny
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AmyLawAuthor Commented:
All other machines accessing server fine with no slowdown or loss of connection.
Your Questions
When the issue occurs:

1. Is it just the connection to the network share that hangs or does the whole PC hang?
The whole PC and eventually freezes- task manager won't launch either

2. Start task manager on the client. If it won't respond launch via Ctrl+Alt+Delete (this usually works on the worst hangs).  Sometimes can get the launch screen for task manager, but it won't run  (although it runs normally when not hung up)


If you leave the machine in state with the hourglass showing, does it eventually respond?  No
It also is not syncing with the server when it shuts down normally.




Output and error messages from this morning

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
D:\Documents and Settings\landreason>NET USE
New connections will be remembered.
Status       Local     Remote                    Network
-------------------------------------------------------------------------------
OK           V:        \\Lawserver\Scans         Microsoft Windows Network
OK           Y:        \\Lawserver\Users\Kandreason\My Documents
                                                 Microsoft Windows Network
The command completed successfully.

D:\Documents and Settings\landreason>NET USE [/PERSISTENT:{YES | NO}]
'NO}]' is not recognized as an internal or external command,
operable program or batch file.

D:\Documents and Settings\landreason>ipconfig
Windows IP Configuration
Ethernet adapter Local Area Connection:
        Connection-specific DNS Suffix  . : domain.invalid
        IP Address. . . . . . . . . . . . : 192.168.254.5
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.254.254

D:\Documents and Settings\landreason>ipconfig/all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : lawfirm3
        Primary Dns Suffix  . . . . . . . : andreasonlawfirm.local
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : andreasonlawfirm.local
                                            domain.invalid

Ethernet adapter Local Area Connection:
        Connection-specific DNS Suffix  . : domain.invalid
        Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethern
et
        Physical Address. . . . . . . . . : BC-30-5B-C0-C4-EE
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.254.5
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.254.254
        DHCP Server . . . . . . . . . . . : 192.168.254.254
        DNS Servers . . . . . . . . . . . : 192.168.254.254
                                            192.168.254.254
        Lease Obtained. . . . . . . . . . : Friday, August 24, 2012 8:39:53 AM
        Lease Expires . . . . . . . . . . : Monday, January 18, 2038 10:14:07 PM

EVENT LOG:
D:\Documents and Settings\landreason>landreason>
Event Type:      Error
Event Source:      NETLOGON
Event Category:      None
Event ID:      5719
Date:            8/24/2012
Time:            8:40:16 AM
User:            N/A
Computer:      LAWFIRM3
Description:
No Domain Controller is available for domain ANDREASONLAWFIR due to the following:
There are currently no logon servers available to service the logon request. .
Make sure that the computer is connected to the network and try again. If the problem persists, please contact your domain administrator.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 5e 00 00 c0               ^..À    
Event Type:      Warning
Event Source:      W32Time
Event Category:      None
Event ID:      14
Date:            8/24/2012
Time:            8:40:16 AM
User:            N/A
Computer:      LAWFIRM3
Description:
The time provider NtpClient was unable to find a domain controller to use as a time source. NtpClient will try again in 15 minutes.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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vaporvicCommented:
is the time on the pc within 15 minutes of the time on the SBS server?
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vaporvicCommented:
saw this in yhour output: Connection-specific DNS Suffix  . : domain.invalid

Look at your adaptor settings and make sure that your Advnaced TCP/IP settings are set to append and register DNS. There are 3 checkboxes. Chekc them all. Then go to a command prompt again and

1. run ipconfig /flushdns.
2.  then run ipconfig /registerdns.
3. then ipconfig /all again and post here.

It appears that etiher you aren't registering DNS properly or the PC system time >15 minutes off of the server system time, which is an automatic red flag from a windows perspective.
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AmyLawAuthor Commented:
One box was not checked-authenticate as guest.  I checked it.
Time is same as server.

ipconfig results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\landreason>ipconfig/flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

D:\Documents and Settings\landreason>ipconfig/registerdns

Windows IP Configuration

Registration of the DNS resource records for all adapters of this computer has b
een initiated. Any errors will be reported in the Event Viewer in 15 minutes..

D:\Documents and Settings\landreason>ipconfig/all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : lawfirm3
        Primary Dns Suffix  . . . . . . . : andreasonlawfirm.local
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : andreasonlawfirm.local
                                            domain.invalid

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : domain.invalid
        Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethern
et
        Physical Address. . . . . . . . . : BC-30-5B-C0-C4-EE
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.254.5
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.254.254
        DHCP Server . . . . . . . . . . . : 192.168.254.254
        DNS Servers . . . . . . . . . . . : 192.168.254.254
                                            192.168.254.254
        Lease Obtained. . . . . . . . . . : Friday, August 24, 2012 11:20:18 AM
        Lease Expires . . . . . . . . . . : Monday, January 18, 2038 10:14:07 PM
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vaporvicCommented:
What is the ip of the SBS server please? Is it 192.168.254.254? or is that your router? Does the machine have internet access?

Please run the following commands:

1. ping 192.168.254.254
2. tracert 192.168.254.254
3. tracert 66.102.13.99

post output.

The fact that the whole machine hangs during the issue is problematic. The next time it happens please pullthe ethernet cable out of the back of the pc and tell me what happens.

Also please verify attach or paste your Hosts file. It will be found in %systemroot%\system32\drivers\etc\

thanks and hang in there. we'll figure this out.

v.
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AmyLawAuthor Commented:
Ip of server is 192.168.254.50.  The router is 192.168.254.254.  Email doesn't go through our SBS server because after a crash several years ago Microsoft exchange was damaged and outside techs couldn't fix it.  So we do POP email with outlook. So even unconnected to server the machine has internet access.
Results of ping and tracert:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\landreason>ping 192.168.254.254

Pinging 192.168.254.254 with 32 bytes of data:

Reply from 192.168.254.254: bytes=32 time=1ms TTL=64
Reply from 192.168.254.254: bytes=32 time<1ms TTL=64
Reply from 192.168.254.254: bytes=32 time=1ms TTL=64
Reply from 192.168.254.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.254.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms

D:\Documents and Settings\landreason>tracert 192.168.254.254

Tracing route to speedstream.domain.invalid [192.168.254.254]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  speedstream.domain.invalid [192.168.254.254]

Trace complete.

D:\Documents and Settings\landreason>tracert 66.102.13.99

Tracing route to ez-in-f99.1e100.net [66.102.13.99]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  speedstream.domain.invalid [192.168.254.254]
  2     9 ms     8 ms     8 ms  h107.13.213.151.static.ip.windstream.net [151.21
3.13.107]
  3   121 ms   208 ms    15 ms  h210.150.102.166.static.ip.windstream.net [166.1
02.150.210]
  4    15 ms    13 ms    13 ms  h22.29.213.151.static.ip.windstream.net [151.213
.29.22]
  5    14 ms    13 ms    14 ms  h128.254.213.151.static.ip.windstream.net [151.2
13.254.128]
  6    13 ms    14 ms    15 ms  72.14.222.113
  7    14 ms    14 ms    15 ms  72.14.233.77
  8    17 ms    15 ms    15 ms  72.14.237.215
  9    35 ms    34 ms    35 ms  209.85.240.81
 10    40 ms    40 ms    39 ms  72.14.239.67
 11    49 ms    47 ms    49 ms  72.14.235.13
 12    48 ms    47 ms    49 ms  72.14.236.147
 13   128 ms   127 ms   128 ms  216.239.43.7
 14   125 ms   128 ms   128 ms  209.85.253.94
 15   132 ms   148 ms   132 ms  209.85.240.28
 16   136 ms   135 ms   136 ms  216.239.49.38
 17   133 ms   144 ms   141 ms  64.233.174.133
 18   134 ms   135 ms   134 ms  ez-in-f99.1e100.net [66.102.13.99]

Trace complete.

This is in the etc folder:

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
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AmyLawAuthor Commented:
This basically solved the problem.  Thanks.
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