Group Policy Interfering with of Microsoft Office 2007 clipart “Web Collections”.

Posted on 2012-08-23
Last Modified: 2013-10-14
I am having an issue I can quite get past… I have a group of users (students) in a particular AD OU that cannot access on-line content in the form of Microsoft Office 2007 clipart “Web Collections”.  When they click on “+” to expand Wed Collections it does not expand to show everything available on Microsoft Office Online.  They receive no error.
I am relatively certain it is a Group Policy issue with the users in this OU.  Users from another OU do not have the same issue.  And it doesn’t matter which PC the students login to around the school (PCs in different Computer OUs) they have the same issue.   I installed the MS Office2007 ADM and disabled the following “Disable Clip Art and Media downloads from the client and from Office Online website”

Attached is the Setting report from GPM for this OU
Question by:mjobes
    LVL 53

    Expert Comment

    by:Will Szymkowski
    If you move one of the users out of this OU does this resolve there issue? Also check that that policy has updated on the client side by doing a gpupdate /force.

    Author Comment

    This is so odd... I would have bet money that if I moved the user to a different OU it would have worked but it did not.  

    I moved a test student user from the student OU to the Staff OU... My test student ID still does not work but my test staff ID does.  I even moved the PC I and testing with to the Staff network thinking it may be a firewall issue... Still nothing

    The only difference in the two users now is the student useses roaming profiles and the staff user does not.  I even deleted the roaming profile for this user and let be recreated and still nothing.

    Author Comment

    I was mistaken above... I haden't moved the Student PC to the Staff computer OU.  Once I did it worked.

    If I moved the student user account to the Staff OU - Nothing
    If I moved the Student PC to the Staff PC OU - Nothing
    If I do both still nothing

    But the staff user who is also in is in the same user OU works ok...

    Local admin works ok


    Author Comment

    This is where I am now...

    I moved the student user account to the Staff OU
    I moved the Student PC to the Staff PC OU

    Logged into the users PC as local admin deleted the users domain profile on the PC

    Logged back in as user... It worked

    I moved the user account back to the User OU... Stopped working

    Accepted Solution

    Sorry I never followed up on this...
    After talking to MS an obscure Registry setting needed to be set.

    Key path: Software\Microsoft\Windows\CurrentVersion\Internet Settings
    Value name: EnableAutodial
    Value type: REG_DWORD
    Value data: 0x0 (0)

    They could tell me why It worked... It just did

    Author Closing Comment

    no other solution that was provided worked...

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