Macbook Pro not booting
Posted on 2012-08-23
A customer has a Mackbook pro which, initially, wasn't connection to a wifi network, even though the SSID & key details were 100% correct. I brought the Mac back to the office and tried to boot, but it wouldn't go past the Apple icon and spinning (non-rainbow) icon below it. I called the customer and he mentioned that this happens all the time and that he often needs to boot it 15-or-more times before he gets any joy. Tried that to no avail.
Using fsck - fy after booting while holding the shift key, it said that something was out of sequence, but couldn't fix. After another reboot holding <Apple> R and running the disk verification and Repair tool, it said the Mac drive couldn't be repaired.
Expecting that this means so very bad things, how can I get a hold of his data from his Mac when all I have in the office is Win 7/ Win XP boxes?
It might be time for the Mac to go to Apple for a fix, but I'd like to avoid that as he needs the data urgently (always the way, right?!) and they won't be able to comply.
I look forward to hearing from you shortly.