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Cannot view localhost or 127.0.0.1 or the servers TrackIt web service on the local intranet

I did an update to my TrackIt sytem on my windows 2003 server running IIS 6 from 10 to 10.5 and the database updated fine but the web service did not. This update required installing .NET framework 4 (which I did) but now when I go to the TrackIT web site I get an error message saying, "The incoming request does not match any route" and if I go to another one of the TrackIt pages its a blank page, and if I go to \\localhost\ or \\127.0.0.1\ it says, "the page cannot be found".

I tried reinstalling the web program but got the same problem. I never had a problem on any of the other versions. My gut says maybe it has something to do wtih .NET 4. I even called TrackIt support and they said they had never seen anything like this before.

Now I don't mind if users can't put in tickets but I still have to fix this.

Any ideas? Thanks in advance

MsAileenS

ASKER

This is the one error I get

The incoming request does not match any route.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: The incoming request does not match any route.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[HttpException (0x80004005): The incoming request does not match any route.]
System.Web.Routing.UrlRoutingHandler.ProcessRequest(HttpContextBase httpContext) +2310844
System.Web.Routing.UrlRoutingHandler.ProcessRequest(HttpContext httpContext) +42
System.Web.Routing.UrlRoutingHandler.System.Web.IHttpHandler.ProcessRequest(HttpContext context) +10
Numara.TrackIt.Application.Web.SelfService._Default.Page_Load(Object sender, EventArgs e) +128
System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
System.Web.UI.Control.OnLoad(EventArgs e) +91
System.Web.UI.Control.LoadRecursive() +74
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2207

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Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.1

SOLUTION

gaurav05

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MsAileenS

ASKER

I will try the steps as soon as I get to work but I can tell you right now my server is not 64-bit. Are you saying .net 4 can't run on 32-bit?

MsAileenS

ASKER

Please disregard, you said IF it is 64-bit.

I will try the following as soon as I get in.

ASKER CERTIFIED SOLUTION

MsAileenS

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MsAileenS

ASKER

Because although I was pointed in the right direction (hence why I think he should get the points) the real solution was that the wwwroot folder was missing. Not even the trackit people could figure that out. But many thanks to the person who pointed me to look around there.