Outlook 2007 Reading Pane flickers within RDP session

Posted on 2012-08-23
Last Modified: 2013-03-10
Hi All ,

Have an issue at a client of mine where ~40 users remote into a Server 2008 R2 RDS Server. At least a dozen staff there have reported from time to time when they open outlook within their RDS profiles, the reading pane flickers. No other part of Outlook flickers, just the reading pane. There is no further user activity when the reading pane flickers (ie: user clicks on a message, message appears in preview pane and starts flickering immediately - user is not scrolling over the message or moving the mouse at this point).

Relatively straight forward setup:
RDS Server is a virtualised on a VMware ESX server (24GB RAM assigned to VM)
Server 2008 R2 Enterprise SP1 with RDS role with all updates to date
Outlook 2007 SP3 with all updates to date
Outlook for all profiles are connecting to Exchange 2010

Clients RDP from workstations with current version of RDP client (7.0)
All workstations connect via gigabit.

Thanks in advance for any help/suggestions.
Question by:admiralpants
    LVL 19

    Expert Comment

    Did you consider changing RD client color depth?
    The flickering happens with HTML mails after the external content has been downloaded?
    LVL 14

    Expert Comment

    Did you get anywhere with this? I haver the same issue with outlook 2010 and scrolling down through mails resets as well as flickers as you watch it.. strange thing is it only recently started happening as it was fine for months.
    LVL 17

    Expert Comment

    I've requested that this question be deleted for the following reason:

    Not enough information to confirm an answer.
    LVL 14

    Accepted Solution

    The fix for this is turn on cached mode. It only affects people with large amounts of mail in folders. Bringing the volume of mail down fixes it also.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
    Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
    This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …
    This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…

    732 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now