Can not receive email more then 5mb

Posted on 2012-08-23
Last Modified: 2013-12-18
My client can not received message with attachment more then 5MB in lotus notes.I know in domino somewhere can configure to set the limit,please guide me how to configure it.
Question by:warriorsTeah
    LVL 6

    Assisted Solution

    LVL 46

    Accepted Solution

    If the message indeed reached the Domino server, there should be a line in the server's log.nsf database, stating the reason why the mail was refused. If there is no such line, you have to assume it's not the client's server that refused the mail, but one of the intermediate servers, on the routing path.

    Did you get a copy of the error message that the client's client received from the server when he sent the mail?
    LVL 15

    Expert Comment

    Hi there warriorsTeah,,

    Please povide me with some more details about the following :
    - Do your users have this problem with Internal or External emails ?
    - Are your clients able to send messages with sizes more than 5 MB ??
    - Are all LN users having this problem ? or it is just with one or two users ?
    - Do your users have this problem with all senders ? or with some spcesific ones ?
    - Did you check if there is any Server or Client Rule set ? or did you check if there is an agent which restricting these emails .

    Please check these points out and update me .

    Best Wishes

    Author Closing Comment

    We already figure out the issue,the message is deleted by one of the policy in mail security engine in cloud.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    You’ve got a lotus Domino web server, and you have been told that “leverage browser caching” is a must do. This means that we have to tell the browser everywhere in the web to use cache. In other words, we set (and send) an expiration date in the HT…
      In today’s Arena we can’t imagine our lives without Internet as we are highly used to of it. If we consider our life style just for only 2 min we found that face to face communication is swapped by e-communication.  Every Where from Works place to…
    It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now