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Internet Explorer Script Error - Line: 960, Error: No Such Interface Supported

Posted on 2012-08-24
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Last Modified: 2012-09-10
Hi All,

We use a program called FocalPoint for our timesheets and expenses that we access through IE8. It is only compatible with IE8 so unfortunately we are not able to upgrade to IE9 yet.
Recently one user has been getting a script error whenever he tries to print from the program. It is supposed to open up in a pop-up window displaying a PDF view of the print-out, but whenever you click 'print' you get the following internet explorer error:

An error has occurred in the script on this page.
Line: 960
Char: 1
Error: No such interface supported
Code: 0
URL: http://focalpoint/FocalPoint/Expenses/EditExpenses.aspx? 
         Expense Type=C&key=13807

Do you want to continue running scripts on this page? Yes/No


Originally when this problem occurred I thought it was a pop-up blocker issue, but after disabling pop-up blocker and opening IE in no add-ons mode the same error occurred. I re-installed IE8 and the problem persisted. In the end I did a system restore and this actually solved the problem for a couple of days, but now the problem is back despite the user not making any changes.

Any ideas??
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Question by:Malc
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10 Comments
 
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Expert Comment

by:jcimarron
ID: 38330194
This could be a message for the writer of the script and not for a user.  In IE Tools|Internet Options|Advanced tab uncheck "Display a notification about every script error" and check the two "Disable Script Debugging... " items.

What happens if you click 'Yes'  to the question about running scripts?
0
 

Author Comment

by:Malc
ID: 38344527
If I click yes to continue running scripts it doesn't do anything at all.

I will try your other suggestions and let you know if it makes a difference...
0
 

Author Comment

by:Malc
ID: 38360452
Sorry about the late response, I unchecked the "Display notification..." etc and it came up showing that there was a Java Script error. But the page works fine for all the other members of staff so I can't see how it can be a problem with the script. I may be showing my lack of knowledge about program scripts but I would have thought everyone would be experiencing the problem if it was an issue with the script itself?
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LVL 50

Expert Comment

by:jcimarron
ID: 38361230
Malc--I understand you made the three changes suggested in the IE Internet Options Advanced tab.  Have the script error notices gone away?
Do the others have the same three changes?
0
 

Author Comment

by:Malc
ID: 38362592
Yes I made all three changes, the script error didn't go away but it gave me the option to look at the script and see what it was stumbling on.

All others in the company have the following:
Disable Script debugging (Internet Explorer) - Ticked
Disable Script debugging (Other) - Ticked
Display Notification about every other script error - unticked

This was how the users computer was set up as well, after making the changes and seeing that it didn't make a difference I have now returned his settings to what they were before - the same as everyone elses.
0
 

Author Comment

by:Malc
ID: 38370561
I've requested that this question be deleted for the following reason:

Solved the problem myself
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LVL 50

Expert Comment

by:jcimarron
ID: 38364265
Malc--Well, I am totally confused now.
You say
"All others in the company have the following:
Disable Script debugging (Internet Explorer) - Ticked
Disable Script debugging (Other) - Ticked
Display Notification about every other script error - unticked"
"But the page works fine for all the other members of staff "

And that is the setup for the Advanced tab I suggested.

How does your solution differ?
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 38370562
I was hoping Malc would volunteer what the independent solution was.  But no response from Malc.
0
 

Author Comment

by:Malc
ID: 38371272
I must have misunderstood your initial suggestion as all of our machines are already set up with the options that you suggested.

In all honesty I did not discover a solution to the problem, but the user was out of the office yesterday so I decided to simply rebuild his machine from scratch rather than risk taking a while to solve the problem.

The issue has therefore been resolved, all be it not in the way I had initially intended to solve the problem.

Thank you for your help and suggestions, but in the end we decided that it would be better to provide a quick fix.
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Accepted Solution

by:
jcimarron earned 1000 total points
ID: 38372700
Malc--Thanks for responding.
"so I decided to simply rebuild his machine from scratch rather than risk taking a while to solve the problem."

I suspect the rebuild changed the Advanced tab settings to conform with what the others are doing and what I recommended.
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