Exchange 2003

I have 1 user out of 300 that is reporting that they are not receiving new email. If they load outlook in safe mode, we can send email to it, but in normal mode we can not.

There is no rules turned on or filters causing this, as well as no 3rd party plugins.

Not sure where to even begin to troubleshoot this.

Who is Participating?
Manpreet SIngh KhatraConnect With a Mentor Solutions Architect, Project LeadCommented:
Is the Outlook in cache mode .... what is teh OST size ... possible corruption :(
Did you try creating a new Profile ?
Does it works fine with OWA ?

- Rancy
1. Move his mailbox to another store.

2. Else Disconnect and reconnect the mailbox.
Have you tried the scanpst and scanost tools?
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Simon Butler (Sembee)Connect With a Mentor ConsultantCommented:
Standard test for Outlook issues:
Does the problem follow the user to another machine.
If no, then the issue is either the Outlook or Windows profile. Delete the Outlook profile and OST and recreate.

If yes, then the problem is with the mailbox.

Exchange_GeekConnect With a Mentor Commented:
Guys, I'd agree with Sembee and Rancy - work with the mailbox from machine to machine, the best test in this case is to use OWA - to understand if it works for the mailbox or NOT, cause OL may have corruption to its profile / OST files - webmail should be pure and would give you results that is related to the server.

As Simon noted, if the issue follows from machine to machine, in this case there is not issues related to OST / OL profile / Windows profile corruption. Gambling on the fact that lightning cannot strike twice on the same place, both machines are expected not to have same issues on each other.

Please refrain from damaging the mailbox by deleting OR recreating it without working through basics.

peabodyrcAuthor Commented:
I believe the problem has been resolved, here are the steps I have taken to resolve the issue.

Exported the mailbox to a PST, then recreated the mailbox on the server and things seem to be working now.

The mailbox happen to be nearly 2gigs in size.

Coming from a Unix/Postfix/Dovecot mail environment to an Exchange has a huge learning curve, so thank you for all of your suggestions and helping me work through this.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.