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x64 printer standard user cannot print but admins can

Posted on 2012-08-24
Medium Priority
Last Modified: 2012-09-04
I have an HP2600n that is on a 32bit server and works fine. I have added a x64 Win 7 machine to the network and added the 64bit drivers to the server with no problem.
Administrators can print using the 64bit machine but standard users can't. Permission to print is everyone. Standard user can use the 64bit machine to print to a Xerox 5655 also on the 32bit server with x64 driver added.

Any ideas would be welcome, thanks.

Question by:gillpardesc
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 38329682
This might be too obvious but is the driver available "checked off" for the 32bit driver on this particule printer?

- Printer Properties
- Sharing Tab, Additional Drivers
- Ensure that x86 is selected

Also have you removed the printer from one of the 32bit machine and tried to re-add?

Author Comment

ID: 38329716
Thanks for the quick help. However, yes the x86 and x64 are both checked on the server. An administrator can log onto the x64 machine and print to the 2600n with no problem. It's just when a standard user tries the job fails.

The printer has been added and deleted that many times we are both dizzy :)

It could just be the 2600n I suppose as it's always been a nightmare. I'll try with one of the newer HPs and see if the result is the same, odd that the Xerox is fine.
LVL 53

Expert Comment

by:Will Szymkowski
ID: 38329753
If it is allowing an administrative account to print but not a standard user then check the permissions on the printer to ensure that Everyone has the print permission enabled. Also have you since rebooted the printer (cold boot)? Also check the Sharing permissions as well.
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Expert Comment

ID: 38330212
I had that same problem long time ago. It is not a problem of the printer, its a problem of some kind of compativility betewn Windows Server 2003 with Windows vista/7 clients.
Remember that ther is a new firewall on  Vista/7 clients, that might be bolcking print for standard users.
If you Google a litle with this clu9es I am sure you will have an answer soon.
LVL 10

Expert Comment

by:Gajendra Rathod
ID: 38331116
1. Install this network printer as local printer on Windows 7 machine give with window 7  
     64bit drivers

2. Delete this local printer and install the shared printer.

3. For good communication on between printer and windows 7 machine, configure the
    SNMP string in printer, windows 2003 shared printer driver port and window 7 printer

Expert Comment

ID: 38349646
Did you solve your problem?. I think this Post is what you want.

Accepted Solution

gillpardesc earned 0 total points
ID: 38353309
Thanks to all who posted help on this issue. Tried lots of different things but what eventually worked was changing the port type on the server to advanced. Both x64 and x86 machines and standard users all work fine now.

Author Closing Comment

ID: 38362942
Trial and error resulted in discovering the solution, none of the other contributors' responses were quite right for the situation.

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