Help Desk Ticketing System
Posted on 2012-08-24
I would like to implement an Help Desk Ticketing System, to keep track of how many ticket the 4 help desk people close every day and how long it takes for them to perform the job. I am looking for a softeare that also in compatible with outlook and that gives me the possibility to pull put reports.
I would like to find out what are teh 3 most known "Help Desk Ticketing System " in the industry.
I don't know what the cost will be so i can't give you an idea about the budget yet ? my organization counts 150 people and i have 4 help desk people.
thank you in advance