?
Solved

Outlook 2010 lost connection to http exchange

Posted on 2012-08-24
6
Medium Priority
?
945 Views
Last Modified: 2012-09-11
I have an Outlook 2010 user that is setup to connect to an external exchange server and it was working all last week and now it will not connect and keeps asking for the username and password. I have the correct domain\user and the password. This is an XP machine and also there is a windows 7 with Outlook 2010 that is working find with the same user account. I even deleted the profile on the windows 7 and was able to recreate it just fine. The XP machine I could not get a new profile created because it keeps asking for the username and password like I am typing it wrong but I am positive that it is correct.

Is there an  update or a hotfix for something like this. I even restored the computer to a week before all of this and still cannot connect.

I just ran msconfig and disabled everything on startup, .....
0
Comment
Question by:calitech
  • 3
  • 3
6 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 38329947
The password prompt can also mean that there is an issue with the SSL certificate. If you browse to the same address as entered for the RPC Proxy component, do you get an SSL prompt?
Do you have control over the Exchange server? They might have changed something which means the authentication isn't working correctly.

Simon.
0
 

Author Comment

by:calitech
ID: 38329989
I don't get a SSL prompt and looked it up and it is a Godaddy Cert and looks good.  I did install it just incase but no luck. NO luck after I disabled everything on startup.
I do not have control over the exchange but I am in contact with the IT admin of the server. What should I ask besides have you changed anything?
0
 

Author Comment

by:calitech
ID: 38330098
Looked at certs to see if it was there or needed to be recreated and this is what I found. Anyway to clear it up?
cert.jpg
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38330099
Authentication settings would be the first thing to query, if anything has been changed. If it was working and now isn't, that doesn't happen on its own - so points to a server issue. Although also get the password expiry checked.

Simon.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38330109
You shouldn't have to do anything with the certificates. If it is a GoDaddy certificate and you have the latest root certificate installation from Microsoft update then it should work fine.
Never seen the random characters in the SSL database before - that could be a sign of a problem. Are you able to test with another machine?

Simon.
0
 

Author Closing Comment

by:calitech
ID: 38387968
It was related to the SSL
0

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
Today as you open your Outlook, you witness an error message: “Outlook is using an old copy of your Outlook Data File…”. Probably, Outlook is accessing an old OST file.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Is your OST file inaccessible, Need to transfer OST file from one computer to another? Want to convert OST file to PST? If the answer to any of the above question is yes, then look no further. With the help of Stellar OST to PST Converter, you can e…
Suggested Courses
Course of the Month13 days, 17 hours left to enroll

807 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question