dblatchfordnetwork
asked on
Exchange error: #501 unacceptable mail address
I have a user in our organization that sends out an email to a user and gets the following bounceback.
Most other emails are working fine. Looking how to read the fine print for troubleshooting.
Thanks in advance.
Diagnostic information for administrators:
Generating server: MAIL.seacoastmedical.local
user@rallyinc.com
Rallyinc.com #501 unacceptable mail address ##
Original message headers:
Received: from MAIL.seacoastmedical.local ([fe80::4d2f:98fa:4c4f:616 b]) by
MAIL.seacoastmedical.local ([fe80::4d2f:98fa:4c4f:616 b%13]) with mapi id
14.02.0318.001; Fri, 24 Aug 2012 10:00:22 -0500
From: user <user@seacoastmedical.com>
To: 'Tony User' <user@rallyinc.com>
Subject: RE: test
Thread-Topic: test
Thread-Index: AQHNggkp3T0LuCVvjUC7DCbwR2 OmSJdpDkdQ
Date: Fri, 24 Aug 2012 15:00:22 +0000
Message-ID: <BF3933C7D676B54D913F3D990 91655181DA 4B1@MAIL.s eacoastmed ical.local >
References: <!&!AAAAAAAAAAAYAAAAAAAAAA IZZz/Ob59L lhsL07sfTj zCgAAAEAAA AH1QI//7j5 BBny+al17r APEBAAAAAA ==@rallyin c.com>
In-Reply-To: <!&!AAAAAAAAAAAYAAAAAAAAAA IZZz/Ob59L lhsL07sfTj zCgAAAEAAA AH1QI//7j5 BBny+al17r APEBAAAAAA ==@rallyin c.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [10.1.2.49]
x-tm-as-product-ver: SMEX-10.0.0.1412-7.000.101 4-19134.00 4
x-tm-as-result: No--29.796500-8.000000-31
x-tm-as-user-approved-send er: No
x-tm-as-user-blocked-sende r: No
Content-Type: multipart/alternative;
boundary="_000_BF3933C7D67 6B54D913F3 D990916551 81DA4B1MAI Lseacoastm edic_"
MIME-Version: 1.0
Most other emails are working fine. Looking how to read the fine print for troubleshooting.
Thanks in advance.
Diagnostic information for administrators:
Generating server: MAIL.seacoastmedical.local
user@rallyinc.com
Rallyinc.com #501 unacceptable mail address ##
Original message headers:
Received: from MAIL.seacoastmedical.local
MAIL.seacoastmedical.local
14.02.0318.001; Fri, 24 Aug 2012 10:00:22 -0500
From: user <user@seacoastmedical.com>
To: 'Tony User' <user@rallyinc.com>
Subject: RE: test
Thread-Topic: test
Thread-Index: AQHNggkp3T0LuCVvjUC7DCbwR2
Date: Fri, 24 Aug 2012 15:00:22 +0000
Message-ID: <BF3933C7D676B54D913F3D990
References: <!&!AAAAAAAAAAAYAAAAAAAAAA
In-Reply-To: <!&!AAAAAAAAAAAYAAAAAAAAAA
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [10.1.2.49]
x-tm-as-product-ver: SMEX-10.0.0.1412-7.000.101
x-tm-as-result: No--29.796500-8.000000-31
x-tm-as-user-approved-send
x-tm-as-user-blocked-sende
Content-Type: multipart/alternative;
boundary="_000_BF3933C7D67
MIME-Version: 1.0
That is a problem with the remote server, nothing you can do about it from your end. They are rejecting it for some reason, and only their administrators can tell you why.
Probably an antispam measure of some description.
They are rejecting it at the point of delivery, which is why your server is listed as the generating server.
Simon.
Probably an antispam measure of some description.
They are rejecting it at the point of delivery, which is why your server is listed as the generating server.
Simon.
This KB article suggests error 501 indicates an attribute is too long (though that may not be the case here).
So, I assume mail.seacostmedial.local is your server? What version of Windows and Exchange are you using?
Can this user send mail to this recipient using other means, e.g. Outlook Web Access, Outlook Mobile, SMTP, via your server?
Can this user send mail to the recipient if he's logged onto a different workstation?
Can other users in your organization successfully send mail to the same recipient?
Is this particular recipient represented by a Mail Contact in Active Directory?
So, I assume mail.seacostmedial.local is your server? What version of Windows and Exchange are you using?
Can this user send mail to this recipient using other means, e.g. Outlook Web Access, Outlook Mobile, SMTP, via your server?
Can this user send mail to the recipient if he's logged onto a different workstation?
Can other users in your organization successfully send mail to the same recipient?
Is this particular recipient represented by a Mail Contact in Active Directory?
Oh, never mind. ;)
Simon: how can you tell it's the fault of the remote server, since mail.myorg.local is specifically identified as the generating server? Or just based on experience?
Simon: how can you tell it's the fault of the remote server, since mail.myorg.local is specifically identified as the generating server? Or just based on experience?
ASKER
mail.seacoastmedical.local is my mail server.
No other users can email this user or other users from our mail server to the rallyinc.com domain.
We get the same result if we use owa.
I am also curious, it looks like our mail server is doing the rejecting here, and the bounce back is immediate.
Thanks in advance.
No other users can email this user or other users from our mail server to the rallyinc.com domain.
We get the same result if we use owa.
I am also curious, it looks like our mail server is doing the rejecting here, and the bounce back is immediate.
Thanks in advance.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thank you for the response and answer.
501 unacceptable mail address
https://www.experts-exchange.com/questions/22537881/501-unacceptable-mail-address.html
Possible reasons and solution
- Rancy