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VMWare Converter Failed: A general system error occured

Posted on 2012-08-24
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Last Modified: 2012-09-03
I am trying to convert a Windows Server 2003 SP2 server to VM.  I am using VMware vCenter Converter Standalone version 5.0.0 build 470252.  The Conversion gets to 98% and fails with the VM message "FAILED: general system error occured: Remote server closed connection after 0 response bytes."  Soon after the converter fails there is a Windows popup that says "Windows - Delayed Write Failed"

If I look at the logs I just before the delayed write failed message the VMware Standalone worker service terminated.

Any ideas on what could cause this?
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Question by:BKRsupport
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Expert Comment

by:xDUCKx
ID: 38330455
Disable the network card on the target VM during the config:

http://www.dedoimedo.com/images/computers/2009/vmware-converter-4.jpg

It's usually network card related.  You can add the NIC back in after the conversion is successful and you've been able to successfully boot the VM without the NIC.
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LVL 124
ID: 38330759
Checkout my EE Articles for hints, but at 98%, it's performing a Customization and Reconfiguration.

So what configuration changes have you configured, disk resize, install VMware Tools, check disks, is there an OEM FAT/FAT32 partition, system partition, diagnostics partition.

Repeat, with no custom configuration

HOW TO:  P2V, V2V for FREE - VMware vCenter Converter Standalone 5.0

HOW TO: Improve the transfer rate of a Physical to Virtual (P2V), Virtual to Virtual Conversion (V2V) using VMware vCenter Converter Standalone 5.0
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Author Comment

by:BKRsupport
ID: 38336116
There are about 5 drives that are SAN connected and a local C drive.  I have only selected to convert the local C drive and have reduced the size of the drive as it doesn't need that much space.
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LVL 124
ID: 38336136
I would avoid resizing the drive, and see if that is the issue.

there are no hidden partitions on the drive? check with disk manager.
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Author Comment

by:BKRsupport
ID: 38336153
Its a bit of wasted disk space so I wanted to reduce the size, but if it converts then I suppose its better then rebuilding.  

Is this a known issue with VM converter?  If the option is there why wouldn't it work?
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LVL 124
ID: 38336170
They are many reasons why a conversion fails, it's trying to isolate where the fault lies.

P2V are NOT plug and play, and can be troublesome.
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Author Comment

by:BKRsupport
ID: 38340683
I made no customization changes to the drives and mapped them to convert but still had the same failure at 98% and a Windows delayed write failure message.
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LVL 124
ID: 38340708
we will need to inspect the logs, and see if anything is obvious.
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Author Comment

by:BKRsupport
ID: 38340901
Here is the server log.
vmware-converter-server-2.log
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Accepted Solution

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BKRsupport earned 0 total points
ID: 38345081
I tried converting again standard conversion with no customizations and it failed again at 98% with the windows delayed write message.  When trying to boot the VM I had a boot screen like I have had with all my previous attempts.

I then selected the VMWare converter option "Configure Machine", selected the VM that it created, made no changes in the configuration and selected next...next through the dialogs.  The reconfiguration took less then 2 minutes and when it was completed my VM booted fine.

Not sure what the configure machine option did but it resolved my issue.
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Author Closing Comment

by:BKRsupport
ID: 38360307
This resolved my issue.
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