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SharePoint Online - Alerts not working

Posted on 2012-08-24
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Last Modified: 2012-10-23
We use the SharePoint Online plan and allow end-users who are outside our company to have access into the SharePoint website.

However, when we create their accounts, it automatically makes their domain @ourdomain.microsoft.com.

But when the user tries to set an alert, they get the message:

Error
You do not have an e-mail address.
Alert has been created successfully but you will not receive notifications until valid e-mail or mobile address has been provided in your profile.
Troubleshoot issues with Microsoft SharePoint Foundation.


But I tried adding the user's own e-mail address into their profile's "Work E-mail" but they still can't get an alert. Even if I login and leave a Note on their profile, they won't get an e-mail alert regarding it.

Are E-mail alerts just not possible if you only have the SharePoint online plan?
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Question by:garryshape
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LVL 38

Expert Comment

by:Justin Smith
ID: 38331153
You should direct this question to your SharePoint Online Provider.
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Author Comment

by:garryshape
ID: 38331179
Not sure who the Online Provider is.
We bought a plan directly from Microsoft and then just setup users who can login.
None of us are too knowledgeable of all the SharePoint features though, it's intended for just basic file sharing.

I will post to the SharePoint Online community forum though too
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LVL 38

Expert Comment

by:Justin Smith
ID: 38331184
Editing the work email address is the proper way to set an external users email.
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LVL 38

Accepted Solution

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Justin Smith earned 2000 total points
ID: 38331189
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Author Comment

by:garryshape
ID: 38331330
Ok, that's probably it then.
Sounds like everything's set correctly, I just need to wait until Thursday or Friday maybe to have the user try again. Don't see anywhere that I can force a sync unfortunately.
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LVL 38

Expert Comment

by:Justin Smith
ID: 38336671
How did it turn out?
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Author Comment

by:garryshape
ID: 38337248
Not sure yet, I'm still going to wait a few more days before I have the user delete and re-create their alert to see if it is successful.
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