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Exchange 2010 SP2 Services not Stating and Exchange Organization missing from AD

Posted on 2012-08-25
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Exchange 2010 SP2 services not strating.

Source:        MSExchangeApplicationLogic
Date:          8/25/2012 4:10:18 AM
Event ID:      9104
Task Category: ServerPicker
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ex01.gsms.local
Description:
Service MSExchangeMailSubmission. Exchange server. Exchange topology discovery can't find the local Exchange Server.

Further analysis showed that Exchange Organization container is missing from Active Direcoty.

We do not have backup of Active Direcoty.
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Question by:Shreedhar Ette
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23 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38332593
Please run the below command from the SP setup.

Setup.com /PrepareAd

- Rancy
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38332597
Do you have the Advance features enabled in ADUC ?
Had the setup failed or any errors during the process.

- Rancy
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LVL 34

Author Comment

by:Shreedhar Ette
ID: 38332608
Thanks Rancy for response.

Exchange 2010 installed and it was woking since yesterday.

Today rebooted the exchange server and services were not starting. Further analysis showed that Exchange Organization container missing from AD.
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LVL 28

Expert Comment

by:MAS
ID: 38332674
Disable all the exchange services, disjoin and rejoin the ex.server to domain.
restore the exchange services.
then run the below command
setup.com /prepareAD.
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38332731
Exchange Organization container missing from AD. - Did you run Setup /prepareAd

Secondly do you mean there is no folder in MESG folder in ADUC ?

- Rancy
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LVL 6

Expert Comment

by:page1985
ID: 38333140
When you open ADSIEdit and connect to the Configuration DSN, you do not see "CN=OrgName,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=com" as a container?

Is this a recent install of Exchange that failed, or is this an existing environment?
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LVL 6

Expert Comment

by:page1985
ID: 38333160
Simply running /PrepareAD will not fix your issue if this is an existing environment because, while it will create the organization, it will not create other necessary components for Exchange to function.  You will need to perform the following steps to fully restore service.  If you need assistance performing these steps, let me know and I can arrange a team viewer session or something similar to help you along.

On the Exchange server, set all Exchange services to Disabled and stop them.
Locate the folder where the databases and transaction logs are stored.  Make a backup of the entire contents of both the databases and logs to an external hard drive or another server.
Locate your Windows Server 2008 R2 installation media and your Microsoft Exchange 2010 installation media.
Format and reinstall Windows Server 2008 R2 on the Exchange server.
Insert the Microsoft Exchange 2010 media.  Make sure you are logged in with the builtin Administrator account, or that the account you are logged in with has Enterprise Administrator, Schema Administrator, and Local Administrator rights.
Using the Server Manager, install the Active Directory Domain Services remote server administration tools and NET Framework 3.5.1 (framework only) under features.
From an elevated command prompt, browse to the Microsoft Exchange Server 2010 setup media and run setup.com /PrepareAD to prepare the domain.
Run the normal installation program to install Exchange Server 2010 normally.
Run Windows Update to install the latest service pack and rollups for Exchange.
Open the Exchange Management Console and navigate to Organization -> Mailbox
Create a new mailbox database.  Make sure you do not mount the database after creation.  If you do, it's OK, just dismount it before continuing to the next step.
Open the properties of the newly created mailbox database and check "Allow this database to be overwritten by a restore." and set the deleted mailbox retention period to 120 days (we want to make sure we don't purge anything when we do the next steps).
Copy the database and transaction logs from your backup taken earlier into the location where Exchange expects them to be for this newly created DB.
Mount the mailbox database.
Open the Exchange Management Shell.
Identify disconnected mailboxes by running the following command:  Get-MailboxDatabase |Clean-MailboxDatabase
Go back to Exchange Management Console and browse to Recipient Configuration -> Disconnected Mailbox.
Select "Connect to server" in the right-hand column to pick the server you're on.
When the display refreshes, reconnect all the listed mailboxes to the appropriate user accounts.
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 38333176
@shreedhar: Hang on, go one step at a time, find the Org container OR its state in ADSIEDIT first. We can help you to get Exchange up and running but first let us take the first step.

Absolutely no point to leapfrog.

@Page1985: Understood, your eagerness to solve the matter, however at EE we cannot offer team viewer OR other remote sessions. Period.

On personal note, jumping to conclusion of formatting the box without understanding if there is a permission issue to view the Org container - would be  something of sort that you cannot see you're car out of you're window and you're calling 911 - and you forgot you weren't wearing your specs. Not meaning to hurt your emotions to help, but let us wait for answers rather than jumping to conclusions and later repenting.

Regards,
Exchange_Geek
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LVL 6

Expert Comment

by:page1985
ID: 38333188
@Exchange_Geek:  Please review the terms of service here:  http://www.experts-exchange.com/help/viewHelpCategory.jsp?helpCategoryID=22

There are no rules posted against remote support.  This may be your personal policy, but EE does not back it.  The author of the question can make their own decision on what kind of help they wish.  Please try to avoid speaking on behalf of the EE service without first checking the terms of service to make sure you're correct.  Period.

As to the permissions issue, having the author check ADSIEdit for the container will tell us if the container exists.  Even if there is a permissions issue, we will still find evidence that it is there, we just won't be able to enumerate its contents.  That, or we will discover that we can't even get into the Services or Microsoft Exchange containers, and thereby identify another potential permissions issue.
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 38333197
Fair enough, I've raised a concern with the MOD's - I'll let them take a call.

W.r.t troubleshooting, we're all here to help and not force the author to steps 4 when initial step hasn't been taken.

Regards,
Exchange_Geek
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LVL 6

Expert Comment

by:page1985
ID: 38333204
If you feel I am breaking a rule by offering assistance you disagree with, then asking a moderator is the only reasonable course of action.  Thanks for your time.
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LVL 6

Expert Comment

by:page1985
ID: 38333327
More discussion needs to occur on this, but this thread is not the appropriate place.  I'm having a hard time, however, finding any mechanism for contacting anyone directly without polluting the thread.  Is there an administraive email address that members can communicate with when a dispute around policy arises?
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38333589
Please do plan to include me on that discussion as well

- Rancy
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LVL 34

Author Comment

by:Shreedhar Ette
ID: 38334002
WOW! What's going on here?

We are waiting for our client for update about changes needs to me made.

I am thing of Active Direcorty restore will be a good option. If my client has good system state backup domain contoller.
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 38338298
@shreedhar: Precisely, why are you thinking on the lines of AD -Authrestore?

Regards,
Exchange_Geek
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LVL 6

Expert Comment

by:page1985
ID: 38351999
That's not a very professional response.  I don't think that will be necessary.
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LVL 34

Author Comment

by:Shreedhar Ette
ID: 38353456
@Exchange_Geek: Under ADSIedit there Organization container missing. AD restore is the only option.
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38353468
I agree Shreedhar ..... please keep us update :)
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 38356817
@shreedhar: There is another option to find Org container - go to Sites and Services and click on advanced mode.

Expand configuration - services - Microsoft Exchange, do you find MSExchange Organization container without a class?

Regards,
Exchange_Geek
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38356821
Exchange_Geek: In S&S its to "Show Services mode".
As said if any container is without class its missing the permissions :(

- Rancy
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 38356929
Ah my bad - don't have access to my lab right now, thanks for the correction.

If Sites and services shows that the container is missing, I'll put my foot down and run crazy to get my system state backup restored ASAP.

Regards,
Exchange_Geek
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LVL 34

Accepted Solution

by:
Shreedhar Ette earned 0 total points
ID: 38357171
- Finally System State Restore has Fixed issue.

- All the Exchange Services are up.
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LVL 34

Author Closing Comment

by:Shreedhar Ette
ID: 38612286
System State Restore fixed the issue.
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