iPad Mail - message blank, no attachments

Posted on 2012-08-25
Last Modified: 2012-08-30
The user runs Mail on an iPad, connected to an Exchange account.

All was fine for months.

Suddenly the body of every message appears blank and no attachments are available.

This question in Apple forums is similar, but there's no obvious solution:

I talked to the user over the phone.
Settings > Email Contacts and Calendar > Preview
 Adjusting the preview pane settings does not help.

Please advise.
Question by:kengreg
    LVL 33

    Assisted Solution

    The link you provided indeed looks scary, what you may want to check is - if the user can reconfigure his/her Mail profile from scratch and attempt to view emails.

    OR work with creating another set of profile for GMAIL / Yahoo and try to see if this is an issue which is being reported across the Apple community.


    Accepted Solution

    Restart iPad.  All fixed.

    Author Closing Comment

    Remote support is sensitive.  I never want to offend the user.  If I mention the restart a few times they might eventually go ahead a give it a try.  That's not always the case.  Fortunately this user got around to trying the restart.

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