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Remote support is sensitive. &nbsp;I never want to offend the user. &nbsp;If I mention the restart a few times they might eventually go ahead a give it a try. &nbsp;That's not always the case. &nbsp;Fortunately this user got around to trying the restart.
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Remote support is sensitive.  I never want to offend the user.  If I mention the restart a few times they might eventually go ahead a give it a try.  That's not always the case.  Fortunately this user got around to trying the restart.

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The user runs Mail on an iPad, connected to an Exchange account.<br />
<br />
All was fine for months.<br />
<br />
Suddenly the body of every message appears blank and no attachments are available.<br />
<br />
This question in Apple forums is similar, but there's no obvious solution:<br />
<a href="https://discussions.apple.com/thread/3842993?start=15&tstart=0" rel="ugc">https://discussions.apple.com/thread/3842993?start=15&tstart=0</a><br />
<br />
I talked to the user over the phone.<br />
Settings &gt;&nbsp;Email Contacts and Calendar &gt;&nbsp;Preview<br />
&nbsp;Adjusting the preview pane settings does not help.<br />
<br />
Please advise.<br />
Thanks,<br />
kengreg
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The user runs Mail on an iPad, connected to an Exchange account.

All was fine for months.

Suddenly the body of every message appears blank and no attachments are available.

This question in Apple forums is similar, but there's no obvious solution:
https://discussions.apple.com/thread/3842993?start=15&tstart=0

I talked to the user over the phone.
Settings > Email Contacts and Calendar > Preview
 Adjusting the preview pane settings does not help.

Please advise.
Thanks,
kengreg

iPad Mail - message blank, no attachments

iPad is an iOS-based line of tablet computers built around the device's multi-touch screen, including a virtual keyboard. The iPad includes built-in Wi-Fi and cellular connectivity on select models. An iPad can shoot video, take photos, play music, and perform Internet functions such as web-browsing and emailing. Other functions – games, reference, GPS navigation, social networking, etc. – can be enabled by downloading and installing apps.