Exchange 2007 Update Storage Group Copy Fails

Posted on 2012-08-25
Last Modified: 2012-08-27
I have a clustered exchange 2007 setup. I have an Information Store and a Second Storage Group. The Second storage group is the Public Folders database. That Database is stored on the C drive of each server and is showing "Healthy" in the "Copy Status."

The Information Store is showing "Failed." The database there is stored on a clustered shared drive. When I try to update the storage group copy it tells me that it failed to created the directory E:\.....\temp-seeding.

I've read other posts that say, "just run as administrator." This does not work for me.

I work in an environment where many extra security measures are put in place. We are currently going through a process of hardening the servers. So other people in the office could have changed folder permissions,  GPO's, local SECpol options, and even registry entries.

I believe this is a "Permissions" issue. But how can I ensure that the proper permissions are in place?
I've tried adding the "everyone" group "full control" on the entire shared drive just to see if this would work, but it did not.

I've tried command line and GUI. Both produce the same error.

It seems as though I can fail over the cluster without a problem. I don't see any denigration in any of the services either.

So why is this not working? and so what if its not working?

Please help!!
Question by:TheDeaner
    LVL 52

    Expert Comment

    by:Manpreet SIngh Khatra
    If the Status copy is in Healthy state and Database mounted i dont think there is an issue

    Did you failover all DB's to one Node suspend Copy status and restart the Passive node. Now resume failover and do the same and check.

    Also if you could more briefly tell whats showing as failed

    - Rancy
    LVL 23

    Expert Comment

    by:Nagendra Pratap Singh
    Remove inherited permissions and in fact all permission first. Deny rules over an allow so you need to clear them first.

    Then add permissions one by one until it works.
    LVL 4

    Expert Comment

    Is this a W2k8 ?
    Did you do any upgrades to the Exchange ?
    Database is working fine ? Is this CCR or SCR ?

    What does it shows if you run
    Get-StorageGroupCopyStatus against the Database ?

    - Rancy

    Author Comment

    Rancy and others,

    Thanks for the quick replies.

    Exchange Server 1:
                    Server OS: Windows Server 2008 R2 Enterprise

    Exchange Server 2:
                    Server OS: Windows Server 2008 R2 Enterprise
    Software: Exchange Server 2007 Version: 08.03.0279.002

    I have two DB's.

    1. The main one where all my users emails are,
        Name: 'Mail\Information Store'
        Database File Path:  E:\Exchange Server\Mailbox\Information Store\Mailbox Database Store.edb
        Status: Mounted
        Copy Status: Failed

    2. This one is not used.. seems to be fine.. only added for full picture.. not my concern
        Name: 'Mail\Second Storage Group'
        Database File Path: C:\Program Files\Microsoft\Exchange Server\Mailbox\Second Storage Group\Public Folders Database.edb
        Status: Mounted
        Copy Status: Healthy


    Failover Cluster Manger looks like this:

    -----------------Services and applications
    ------------------------Exchange ServerA
    ------------------------Exchange ServerB
    -------------------------Cluster Private Network
    -------------------------Cluster Public Network

    'Services and Application' Right Pane:
    Name: Mail   Status: Online    Type:Other     Current Owner: Exchange ServerA  Auto Start: Yes

    'Mail' Right Pane:
    Status: Online Auto Start: Yes   Alters: <none> Preferred Owners: Exchange ServerA. Exchange ServerB   Current Owner: Exchange ServerA

    Server Name
    -------Name: Mail                                                    Online
    --------------IP Address: ipaddress of ServerA           Online

    File Server
    ---------FileServer-(Mail)(Cluster Disk 1)                   Online

    Disk Drives
    ---------Cluster Disk 1                                                Online
    --------------Volume: (E)                                                File System: NTFS               (85% free)

    Other Resources
    ---------CA ARCserver Backup Exchange Agent Notifer - (Mail)                 Online
    ---------Exchange Information Store Instance (Mail)                                 Online
    ---------Exchange System Attendant Instance (Mail)                                  Online
    ---------Information Store/Mailbox Database Store (Mail)                        Online
    ---------Second Storage Group/Public Folder Database (Mail)                   Online

    Shared Folders:
    Share Name: E$    Folder Path: E:\     Type: Windows         # Client Connections: 0
    Share Name: Excahgne OAB  Folder Path: C:\Program Files\Microsoft\Exchange Server\Exchange OAB   Type: Windows  
    ****Then this pops up and goes away continuously****
    Share Name: GUID$ Folder Path: Exchange Server\Mailbox\Information Store


    'Nodes' Right Pane
    Exchange ServerA             Up
    Exchange ServerB             Up


    'Storage' Right Pane
    Cluster Disk 1                     Online                        Current Owner: Exchange ServerA


    'Network' Right Pane
    Name: Cluster Private Network            Status: Up           Cluster Use: Internal
    Name: Cluster Public Network              Status: Up           Cluster Use: Enabled

    As you can see everything is Online. This remains the same if I fail it over by going to "Mail" then "Move this service or application to another node."

    If I run Get-StorageGroupCopyStatus against the Database I get:
    Information Store           Failed    0          0    

    If I suspend the DB. Fail it over. Then Fail it back, then resume copy it says "healthy." But only for about 5 seconds or a refresh. Then it goes back to failed.

    Folder Permissions Set up:

    E: Drive

    Administrators: Full Control
    SYSTEM: Full Control
    CREATOR OWNER: Full Control
    Users: Read and Execute
    Everyone: Read and list

    Owner: System

    E:\Cluster  - I can't get into this folder as an Administrator... is this by design?
    SYSTEM: Full Control
    Administrators: List Folders and Read Attributes  
    Owner: Unable to display current Owner
    Marked as read only

    E:\Exchange Server
    Administrators: Full Control
    SYSTEM:    Full Control
    Unrecognised SID: Full Control
    CREATOR OWNER: Full Control
    Users: Read and Execute

    Then all the other folders inherit.


    Error Message when I run "update-StorageGroupCopy -identify 'Mail\Information Store' on the passive node

    Seeding Failed: Database seeding error: Failed to create the directory 'E:\Exchange Server\Mailbox\Information Store\temp-seeding.' The exception is 'System.IO.DiectoryNotFoundException. Could not find a part of the path 'E:\Exchange Server\Mailbox\Information Store\temp-seeding.' at System.IO.__Error.WinLOError[Int32 errorCode, String maybeFullPath] at System.IO.Directory.InternalCreateDirectory[String FullPath, String path, DirectorySecurity dirSecurity) at System.IO.Directory.CreateDirectory [String path, DirectorySecuirty directorySecurity] at Microsoft.Exchange.Cluster.Replay.Seeder.initSeeding[]'
    LVL 52

    Expert Comment

    by:Manpreet SIngh Khatra
    Copy status: Failed .... humm

    Do we have a similar location on the passive node ?
    E:\Exchange Server\Mailbox\Information Store (Also is there a EDB) ?
    Are both the nodes on the same version of Exchange ?
    Is this a CCR or SCC ? .... i assume CCR
    What if you do a Exchange failover ? (just the comments)

    If the DBa nd log files arent consistent on the Passive node or no disk space issue than i guess you need to try and Suspend and do an Update :)

    Or are you saying that everything works normal its just the status that shows Failed ?

    - Rancy

    Author Comment

    The Passive node and the Active Node share the E disk. So When the node is active the drive is visible on the server. So the path never changes.

    Both Same Version of Exchange. If that was an issue I would assume it wouldn't work for the second DB.


    Exchange Failover works fine

    Everything is working, but I don't have a "copy" of the information store. I've never been able to create one, and fails when I try.

    This would only be a problem if the live DB was corrupted and I wanted to "restore" the copy, right?  Thats what CCR is used for correct?
    LVL 52

    Accepted Solution

    CCR doesnt work with shared disk :(

    Thats why its failed ........  CCR works with separate disks for both servers :)

    - Rancy

    Author Comment

    AHHHHHHHH, Makes sense. Thank you VERY much.
    LVL 52

    Expert Comment

    by:Manpreet SIngh Khatra
    Ur most welcome ... i would say have another disk non shared and move database on active node and the Re-seed.

    If any doubts always available ... apart from some Office time and Sleeping :)

    - Rancy

    Author Comment


    Any chance you have a KB from Microsoft saying that.  I would love to add some evidence for my peers to look at.
    LVL 52

    Expert Comment

    by:Manpreet SIngh Khatra
    Shared disk quorum or Majority Node Set quorum with file share witness
    Node and Disk Majority Quorum
    Supported, and recommended for single copy clusters (SCCs).

    LCR, CCR, SCC and SCR

    Need to rush ... will try to get some article if i find once back in some time.

    - Rancy

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