Online, live human English to French Translation Services
Posted on 2012-08-25
Can someone recommend a website where I can submit a text file that is to be translated from English to French by a human (or a machine with a human proof-reader)?
I've tried a couple over the past 36 hours, hoping to save a bit of time and have had disappointing results although, to be fair, my latest attempts were submitted on Friday and Saturday.
I won't name the services because I'm still hoping that I've just been unlucky but with company #1, I sent two 300 word document for translation on Thursday and they came back an hour later, as expected. So far so good. On Friday I submitted a 3,000 word document. It came back 24 hours later. I can live with that. When I opened the translated document, all looked well and so I began to merge the translated document into my project. About 20 minutes in I discovered that only the first 15% and last 5% of the document had been translated. I emailed their support address but the message bounced. I filled out their online support form and then got a message back (from an address with a different domain name than the service I was using) suggesting that since Monday Aug 27 is a holiday in the UK, they would not be getting back to me until Tuesday. Groan.
Thinking that maybe this was some sort of bait and switch, I decided to try another online service (company #2) which operated in the same way, so this evening (Saturday) I submitted a 1400 word document to them for translation. I paid with PayPal but when PayPal redirected me back to their site, it lost track of me and then sent me an email asking me to complete the transaction. I tried to using the link they provided but that took me to a paypal error page saying that the invoice has not been paid. So they have my money but my document is stuck in a queue somewhere. So far 6the email I sent to their support hasn't bounced but I'm frustrated because I was hoping to get this stuff done in a couple of days.
So much for 24/7 online translation. I hope they don't mean 24/7 except nights, weekends and holidays!