Keep losing internet connection despite WLAN connected

Posted on 2012-08-26
Medium Priority
Last Modified: 2012-09-06
Whether I use Firefox or explorer I lose the internet connection regularly, also the outlook connection. I am using WLAN and this says that the connection is enabled correctly.
I have looked at the Event viewer and this comes up frequently:
Log Name:      System
Source:        Microsoft-Windows-DNS-Client
Date:          8/26/2012 6:01:41 PM
Event ID:      1014
Task Category: None
Level:         Warning
User:          NETWORK SERVICE
Computer:      Centa-PC
Name resolution for the name HOMESERVER.Speedport_W_722V_Typ_B timed out after none of the configured DNS servers responded.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />
    <TimeCreated SystemTime="2012-08-26T16:01:41.393263500Z" />
    <Correlation />
    <Execution ProcessID="1736" ThreadID="5136" />
    <Security UserID="S-1-5-20" />
    <Data Name="QueryName">HOMESERVER.Speedport_W_722V_Typ_B</Data>
    <Data Name="AddressLength">16</Data>
    <Data Name="Address">02000035C0A802010000000000000000</Data>

It seems that this problem is unique to my laptop as the other PC in the house remains connected. Have you a suggestion how to fix this?

Question by:CC10
LVL 99

Expert Comment

by:John Hurst
ID: 38334525
By WLAN do you mean Wireless?  Check the power management on the card and make sure it is set to Maximum Performance. Check in device manager (do not allow card to be turned off to save power) and then in Windows Power manager (Maximum Performance). Check any third party network connectors (e.g. Access Connections). .... Thinkpads_User

Author Comment

ID: 38334700
Yes I mean Wireless. The Wlan shows that the signal strength is 99%.

I  went into Device manager, Network adaptors, and unchecked the "allow computer to turn off and save power" box in the two Intel adaptors.

Unfortunately still no improvement
LVL 99

Expert Comment

by:John Hurst
ID: 38334707
Two things then:

1. Upgrade or re-install the wireless driver.
2. After that reset the power management. Don't forget to set the Windows Power Management as well as the BIOS.
.... Thinkpads_User
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

LVL 99

Accepted Solution

John Hurst earned 900 total points
ID: 38334792
I can relate another experience of mine:  I had a wireless router that worked fine with my Windows XP Laptop. When I upgraded to Windows Vista Business 64-bit, my internet connection would fail with some regularity. I was already familiar with power management and that was not the reason here. Ultimately, I had to replace the router. My new router (a couple of years ago) works with all operating systems up to Windows 7 that I am using now.

So here, consider a firmware upgrade to your router and be alert to the possibility of replacing it.

.... Thinkpads_User

Author Comment

ID: 38338566
Thanks. Am trying a few things out. Will revert on Wednesday.
LVL 47

Assisted Solution

apache09 earned 300 total points
ID: 38339550
Whats the details of the laptop?

Is this a compaq or HP laptop?

There are some models that have an base/battery overheating issue which causes the WLAN card to play up

Assisted Solution

Meultje earned 300 total points
ID: 38348822
How does de PC connect? Also wireless? Perhaps you can try that one one your laptop.  If that works tou could install a USB or PC Card WLAN adapter, preferabke of the same brand of the router.

Sometimes it helps changing the channel and set it to a fixed one. Before changing that see if there are any other wireless networks you pickup and see on what channel they are broadcasting.

 As like Thinkpads_User I also replaced my accesspoint because I always had trouble with the old one. Whith the new accesspoint, which was also a lot faster, I hardly have any issues (Netgear).

Assisted Solution

CC10 earned 0 total points
ID: 38357272
It seems that I had two routers connected, an SMC Stream-engined router and a T-Home speedport  W722V.

I disconnected the SMC and now it seems to work. I will need a few days to confirm that but I will close this question down now.

Thanks for your help.

Author Closing Comment

ID: 38371452
explained the problem
LVL 99

Expert Comment

by:John Hurst
ID: 38371632
Thank you and and thanks for the update. .... Thinkpads_User

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
Take a look at these 6 Outlook Email management tools which can augment the working and performance of Microsoft Outlook to give you a more rewarding emailing experience.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses
Course of the Month16 days, 7 hours left to enroll

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question