cannot print color documents from MS programs

Posted on 2012-08-27
Last Modified: 2012-09-16
Windows 7 32 bit
MS Office 2010

I can't print color out of Microsoft Office programs (e.g., Office 2010, Internet Explorer).
However, I can print color when printing out of  non-Microsoft products (e.g., Adobe Reader or Google Chrome).

Printer is an HP Color Laserjet 4700 dtn, networked (not local)
None of the other users are having this problem, and they can print the same documents or Web pages that come out grayscale for me, and they will print in color..

The problem started about 2 weeks ago.  Before that point, I was able to print color out of all programs.  When the problem first started, it was intermittent - some pages would print color, and others wouldn't.   If I reprinted the same document, different pages might print color.  As of yesterday, nothing I print out of Microsoft products prints in color.

I've uninstalled and reinstalled printer driver - didn't help.
I checked the default settings for Word documents - it's not set to grayscale.
Question by:Lindahq
    LVL 9

    Expert Comment

    Try this Microsoft fixit:

    even though it doesn't have the issue you're having listed, it may fix the problem.

    This printer is known to have issues with Windows 7.

    Also, did you try uninstalling and reinstalling the printer itself?
    LVL 37

    Expert Comment

    Here's something that sometimes worked under XP and Office 2000: set the printer as your default printer. Then start Office and see if it will print in colour.

    Author Comment

    @Adrienne - the resolution did not resolve the issue
    @hdhondt - the printer is set as my default

    Update - Using the same laptop and the same files, at home the documents print in color.

    Accepted Solution

    found conflict with printer driver from another peripheral.  issue resolved.

    Author Closing Comment

    none of the experts were able to resolve the issue.

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