cannot print color documents from MS programs
Posted on 2012-08-27
Windows 7 32 bit
MS Office 2010
I can't print color out of Microsoft Office programs (e.g., Office 2010, Internet Explorer).
However, I can print color when printing out of non-Microsoft products (e.g., Adobe Reader or Google Chrome).
Printer is an HP Color Laserjet 4700 dtn, networked (not local)
None of the other users are having this problem, and they can print the same documents or Web pages that come out grayscale for me, and they will print in color..
The problem started about 2 weeks ago. Before that point, I was able to print color out of all programs. When the problem first started, it was intermittent - some pages would print color, and others wouldn't. If I reprinted the same document, different pages might print color. As of yesterday, nothing I print out of Microsoft products prints in color.
I've uninstalled and reinstalled printer driver - didn't help.
I checked the default settings for Word documents - it's not set to grayscale.