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cannot print color documents from MS programs

Posted on 2012-08-27
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Medium Priority
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1,036 Views
Last Modified: 2012-09-16
Windows 7 32 bit
MS Office 2010

I can't print color out of Microsoft Office programs (e.g., Office 2010, Internet Explorer).
However, I can print color when printing out of  non-Microsoft products (e.g., Adobe Reader or Google Chrome).

Printer is an HP Color Laserjet 4700 dtn, networked (not local)
None of the other users are having this problem, and they can print the same documents or Web pages that come out grayscale for me, and they will print in color..

The problem started about 2 weeks ago.  Before that point, I was able to print color out of all programs.  When the problem first started, it was intermittent - some pages would print color, and others wouldn't.   If I reprinted the same document, different pages might print color.  As of yesterday, nothing I print out of Microsoft products prints in color.

I've uninstalled and reinstalled printer driver - didn't help.
I checked the default settings for Word documents - it's not set to grayscale.
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Comment
Question by:Lindahq
  • 3
5 Comments
 
LVL 9

Expert Comment

by:AdrienneSperber
ID: 38337334
Try this Microsoft fixit: http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

even though it doesn't have the issue you're having listed, it may fix the problem.

This printer is known to have issues with Windows 7.

Also, did you try uninstalling and reinstalling the printer itself?
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LVL 39

Expert Comment

by:hdhondt
ID: 38339033
Here's something that sometimes worked under XP and Office 2000: set the printer as your default printer. Then start Office and see if it will print in colour.
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Author Comment

by:Lindahq
ID: 38341535
@Adrienne - the resolution did not resolve the issue
@hdhondt - the printer is set as my default

Update - Using the same laptop and the same files, at home the documents print in color.
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Accepted Solution

by:
Lindahq earned 0 total points
ID: 38388993
found conflict with printer driver from another peripheral.  issue resolved.
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Author Closing Comment

by:Lindahq
ID: 38402938
none of the experts were able to resolve the issue.
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