I have a couple of users working on a Word 2010 file that are having formatting issues. One user worked on the file and adjusted the format of the file the way she wanted it. Then another user opened the file on her windows 7 desktop and the formatting was wrong. The user said "after printing, I discovered a blank page or one over flow line then the rest blank on some of the pages." When the same user opens the file on her laptop, the formatting is fine. When you pull the file up on her desktop, you can see that one line over flows onto a new page or an extra blank page is added to the file. When this same file is opened on her laptop, this does not happen.
I have compared the settings on the laptop and desktop and I am unable to find the difference. I have tried the following.
made sure all tab, paragraphing, margins, page layouts, and all display options were the same
tried setting a different default printer
I created a new windows profile
repaired office install
I appreciate any help.